Manish Pareek
Pune
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Associate
Esop Direct: A Qapita Company
Pune
01.2024 - Current
- Gathered customer feedback and provided suggestions for improving products and services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Used the Massmail tool to send emails in bulk, as per requirement.
- I worked on Freshdesk and replied to the clients via email.
- Worked on different reports to show the number of tasks completed, feedback, etc.
- Preparing HRMS data.
- Provided technical advice and guidance to customers on how to use products and services.
Customer Care Executive
Conneqt Business Solutions
Pune
09.2022 - 11.2023
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Process Associate
Tata Consultancy Services
Pune
12.2018 - 08.2022
- Prepared invoices, receipts, bills of lading, shipping documents.
- Coordinated with clients regarding the customs.
- Audited bill of lading and invoices created by team members to ensure quality check.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Given training sessions to the new members on how to create a bill of lading.
Education
M.COM - Accounting
Savitribai Phule Pune University
Pune10-2020
B.COM - Taxation
Pad. Dr Dy Patil College
Pune04-2018
12th - Accouting
Pad. Dr Dy Patil College
Pune03-2014
10th -
Sant Sai High School
Pune03-2012
Skills
- Customer feedback analysis
- Massmail tool usage
- Freshdesk management
- Follow-up skills
- Tracking complaints
- Microsoft Excel
- Critical thinking
- Effective communication
Accomplishments
- 3 times top performer of the month award in Esop Direct: A Qapita company
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Certification
- Basic knowledge of Excel and formulas
Timeline
Customer Success Associate
Esop Direct: A Qapita Company
01.2024 - Current
Customer Care Executive
Conneqt Business Solutions
09.2022 - 11.2023
Process Associate
Tata Consultancy Services
12.2018 - 08.2022
M.COM - Accounting
Savitribai Phule Pune University
B.COM - Taxation
Pad. Dr Dy Patil College
12th - Accouting
Pad. Dr Dy Patil College
10th -
Sant Sai High School
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