MANISH RATURI
115 Neelkanth Vihar Dehradun
Summary
Highly-motivated and dependable at managing multiple priorities with a positive attitude. with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Travel Consultant
UST Global Travel Desk
Dehradun
03.2013 - Current
- Work closely with clients to understand unique needs and meet specific travel requirements.
- Exceeding customer service satisfaction standards by understanding and anticipating clients' expectations.
- Training new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Keeping abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintaining operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Front Office / Reservation Manager
Hotel Padmini Nivas
Mussoorie
09.2009 - 01.2013
- Total control over Front Office and Reservation operations.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
PG : M.A - English
HNB Garhwal University
01.2007
B.A. - English
UG, HNB Garhwal University
01.2005
Diploma - Hospitality and Aviation Mgmt
Air Hostess Academy
01.2004
Skills
- Language Proficiency :
- English, Hindi, Punjabi
- Leisure Travel
- International Reservations
- Verbal and Written Communication
- Relationship Building
Timeline
Senior Travel Consultant
UST Global Travel Desk
03.2013 - Current
Front Office / Reservation Manager
Hotel Padmini Nivas
09.2009 - 01.2013
PG : M.A - English
HNB Garhwal University
B.A. - English
UG, HNB Garhwal University
Diploma - Hospitality and Aviation Mgmt
Air Hostess Academy
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