Listing to soft music
Manish Ruparia
Project Manager (PMP | MBA) at New Era Technology, US
New Delhi
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
20
20
years of professional experience
Work History
Project Manager
New Era Technology
03.2022 - Current
- Developed and initiated projects, managed costs, and monitored performance.
Tracked project and team member performance closely to quickly intervene in mistakes or delays. - Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Developed and implemented project plans and budgets to ensure successful execution
- Identified plans and resources required to meet project goals and objectives
- Recruited and oversaw personnel to achieve performance and quality targets.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Maintained open communication by presenting regular updates on project status to customers.
- Identified plans and resources required to meet project goals and objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Queue Manager
New Era Technology
2 2017 - 03.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Responsible of ticket assignments and taking follow ups with our approx
50 engineers of NOC Team globally. - Developed and maintained relationships with customers and suppliers through account development.
- Launched quality assurance practices for each phase of development
Technical Support Lead
Unified VOIP network PVT Ltd.
03.2016 - 02.2017
- Worked as Technical Support Lead and handling our customer Globally with Team of approx
- 20 voice engineers.
T2 Voice Analyst
Randstad India Ltd.
11.2011 - 02.2016
- Worked as Voice Analyst for ASPAC (Asia Pacific Sites) handling approx 28 sites and providing voice support to internal J&J users.
IVR Engineer
Orange Business Services
05.2010 - 11.2011
- Worked as Engineer for IVR in Avaya India for AIRTEL BHARTI project from May 2010 to Nov 2011.
System Engineer
Team Computers (P) LTD.
09.2009 - 05.2010
- Responsible for Windows based Operating System Maintenance and installation and troubleshooting, Join Pc to domain, Apply the local and group policy, DNS, DHCP.
Technical Support Engineer
Team Computers (P) LTD.
09.2006 - 09.2009
- Responsible for technical support operations in high-volume, 24x7 environments, including of 24 member technical support team and coordination of technical issues involving network, hardware, and operating systems (Windows 2000/2003 Server)
- Oversee network connectivity, and troubleshooting for servers, routers, storage devices, printers.
Technical Support Engineer
Nirmal Computer Services
09.2004 - 09.2006
- Day to day administration and troubleshooting with End User Pc’s and provides a Technical Support.
Education
PMP Certification -
Project Management Institute
04.2001 -
MBA -
Vinayaka Mission University
04.2001 -
B. Com -
Delhi University
04.2001 -
12th -
C.B.S.E Board
04.2001 -
10th -
C.B.S.E Board
04.2001 -
Skills
Technical Support
Resource Coordination
Business Analysis
Project tracking
Information Technology Management
Idea Development and Brainstorming
Resource Coordination
Startup turnaround strategies
Coaching and Mentoring
Logistics Management
Performance monitoring
Processes and procedures
Personal Information
- Passport Number: L8566467
- Father's Name: Shri Rajender Ruparia
- Date of Birth: 06/23/85
- Marital Status: Married
Interests
Learning new things
Timeline
Project Manager
New Era Technology
03.2022 - Current
Technical Support Lead
Unified VOIP network PVT Ltd.
03.2016 - 02.2017
T2 Voice Analyst
Randstad India Ltd.
11.2011 - 02.2016
IVR Engineer
Orange Business Services
05.2010 - 11.2011
System Engineer
Team Computers (P) LTD.
09.2009 - 05.2010
Technical Support Engineer
Team Computers (P) LTD.
09.2006 - 09.2009
Technical Support Engineer
Nirmal Computer Services
09.2004 - 09.2006
PMP Certification -
Project Management Institute
04.2001 -
MBA -
Vinayaka Mission University
04.2001 -
B. Com -
Delhi University
04.2001 -
12th -
C.B.S.E Board
04.2001 -
10th -
C.B.S.E Board
04.2001 -
Queue Manager
New Era Technology
2 2017 - 03.2022