Fitness Enthusiast
Manish Saxena
Sr. Director - Global Delivery & Operations
Pune
Summary
A high caliber professional with 19 years of Industry experience, Manish knows exactly how to allocate assignments and align resources to achieve strategic business objectives. He has the ability to see ahead clearly, develop strategies and plans to address future trends. During his career he has always had his ear to the ground and is quick to see any potential problems that may be coming his way. Committed to provide an effective, efficient and client focused Business & Product consultant team for GDC to cater global clientele. Works on the moto of "Think Global, Act Local".
Overview
19
19
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Senior Director
Hitachi Solutions India Pvt. Ltd.
04.2023 - Current
- Heading Global Managed Services delivery & operations - UK, APAC, MEA and Japan Business Unit.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Managed senior-level personnel working in marketing and sales capacities.
Director - Managed Services (EU,APAC,MEA)
Hitachi Solutions India Pvt. Ltd.
05.2021 - 03.2023
- Company Overview: Head - Managed Services operations for Europe, APAC and MEA Region
- Work with customers to develop strategies leading to successful support operations.
- Conduct Weekly/monthly/quarterly meetings and Annual CSAT surveys with clients, to assess the service standards.
- Create & manage support proposals for Managed Services operations; for new/existing clients, larger derivatives and smaller scoped new development programs.
- Develop and maintain multi-level customer relationships.
- Ensures program integrity through the implementation and enforcement of strong change management and deviation management processes.
- Provide guidance, and direction in order to meet the program goals to ensure long term overall program optimization.
- Oversight and leadership of any remediation plans/Performance improvement plans in areas where objectives may not be met.
- Delegating tasks, negotiating workloads and assessing team performance.
- Coaching and developing the team.
- Establishing team and personnel objectives as a reflection of the company's objectives.
- Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management Team.
- Head - Managed Services operations for Europe, APAC and MEA Region
Associate Director
Hitachi Solutions India Pvt. Ltd.
07.2019 - 03.2021
- Company Overview: Managed Services Operations - MEA, APAC & EU
- Account Management
- Service Contract Management
- People Management
- Pre-sales - Managed Services
- Annual Service Review - EU, APAC, MEA customers
- Monthly Service Review
- Resource Augmentation
- Managed Services Operations - MEA, APAC & EU
Group Manager
Hitachi Solutions India Pvt. Ltd.
04.2018 - 06.2019
- Company Overview: Managed Services Operations - Europe and APAC
- Account Management
- Delivery Management - GDC
- Lead- Functional Team - GDC & EU
- Managed Services Operations - Europe and APAC
Service Delivery Manager
Hitachi Solutions India Pvt. Ltd.
04.2016 - 03.2018
- Company Overview: Managed Services Operations - Europe Operations
- Delivery Management - GDC
- Lead- Functional Team - GDC & EU
- Primary Functional Consultant - EU customers
- Dynamics Versions: AX 2012 R3, D365
- Resource Allocation - Capability Matrix
- Annual Service Review at onsite - EU Customers
- Managed Services Operations - Europe Operations
Senior Manager
Hitachi Solutions India Pvt. Ltd.
07.2013 - 04.2016
- Company Overview: Team Lead - European Managed Services Operations
- People management - GDC & EU - Functional & Technical
- Primary Functional Consultant - EU customers
- Dynamics versions: AX2009, AX 2012, D365
- Resource Allocation - Capability Matrix
- Team Management
- Team Lead - European Managed Services Operations
Lead Consultant
Hitachi Consulting (Now Hitachi Vantara)
08.2010 - 06.2013
- Company Overview: Completed SAT on AX-2012 for UK based client.
- Got trained in AX-2012 on Finance, Payroll (Vertical- LOKI), HR, T&L and expense management.
- Worked on AX 2009 Projects for European Clients.
- Worked as a Primary for one of the prestige clients of Hitachi by managing their Finance, T&L and Project operations.
- Completed SAT on AX-2012 for UK based client.
Business Consultant
Rightfields (Now All e Tech)
12.2009 - 08.2010
- Company Overview: Worked on Implementation project on AX 2009 for Dubai based client.
- Implemented Finance & Project Module.
- Worked on Several customizations as per clients requirements i.e. Letter of Credit, Bank OD, Bank Guarantee, Post Dated Cheques etc.
- Prepared project planning/schedule and man-days planning.
- Being part of the inception phase doing project planning and documentation.
- Worked on Implementation project on AX 2009 for Shipping Industry, India based client.
- Provided Key Users Training & FRD on Finance & Project Module.
- Worked as a process owner for Finance & Projects module.
- Worked on Implementation project on AX 2009 for Dubai based client.
Functional Consultant
TMF Group
04.2008 - 11.2009
- Company Overview: Functional Consultant for Microsoft Dynamics Axapta.
- Completed 3 projects on Microsoft Dynamics Ax 4.0 implementation(full life cycle) in European Countries(Hungary, Czech Republic).
- Prepared Gap Fit, Business Modelling, Project Initiation Document (PID), FRD, Key user Training.
- Post implementation support for European Clients.
- Functional Consultant for Microsoft Dynamics Axapta.
Senior Officer
Simplex Infrastructure Limited
08.2006 - 03.2008
- Company Overview: Managed Finance & Commerce Department.
- Post implementation support for Oracle 10G Implementation for Real Estate Project.
- Managed Finance & Commerce Department.
Education
Master of Finance & Control -
Jai Narain Vyas University
Jodhpur, India 05.2004 - 04.2006
PG Diploma in Security Analysis & Portfolio Management -
Jai Narain Vyas University
Jodhpur, India 05.2005 - 04.2006
PG Diploma in International Business & Finance -
Jai Narain Vyas University
Jodhpur, India 05.2004 - 04.2005
Bachelor of Business Management -
Mohanlal Sukhadia University
Udaipur, India 05.2001 - 04.2004
Skills
Certification
D365- Financials
Accomplishments
- Employee of the Year Award : F.Y. 2015 -16
- Nominated for Great Hall of Fame Award : F.Y. 2016 -17
Software
Mountain Trekker
Cyclist
Avid Traveller
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Quote
"Hope" isn't the Best Strategy..
Timeline
Senior Director
Hitachi Solutions India Pvt. Ltd.
04.2023 - Current
Director - Managed Services (EU,APAC,MEA)
Hitachi Solutions India Pvt. Ltd.
05.2021 - 03.2023
Associate Director
Hitachi Solutions India Pvt. Ltd.
07.2019 - 03.2021
Group Manager
Hitachi Solutions India Pvt. Ltd.
04.2018 - 06.2019
Service Delivery Manager
Hitachi Solutions India Pvt. Ltd.
04.2016 - 03.2018
Senior Manager
Hitachi Solutions India Pvt. Ltd.
07.2013 - 04.2016
Lead Consultant
Hitachi Consulting (Now Hitachi Vantara)
08.2010 - 06.2013
Business Consultant
Rightfields (Now All e Tech)
12.2009 - 08.2010
Functional Consultant
TMF Group
04.2008 - 11.2009
Senior Officer
Simplex Infrastructure Limited
08.2006 - 03.2008
PG Diploma in Security Analysis & Portfolio Management -
Jai Narain Vyas University
05.2005 - 04.2006
Master of Finance & Control -
Jai Narain Vyas University
05.2004 - 04.2006
PG Diploma in International Business & Finance -
Jai Narain Vyas University
05.2004 - 04.2005
Bachelor of Business Management -
Mohanlal Sukhadia University
05.2001 - 04.2004
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