Customer Support Executive (1.2 year)
Manish Sharma
Business Analyst
Kolkata,West Bengal
Summary
Experienced HR-IT Recruitment professional with a background in BBA from Jaipur University, adept at BPO operations. Seeking into a dynamic role as a Business Analyst, leveraging strong analytical skills and industry knowledge for strategic decision-making.
Overview
1
1
2
2
IT Recruiters (2.8 years)
3
3
Business Analyst IBM & Microsoft Certification (Pursuing)
Work History
HR-Senior IT Recruiter
Eazy Recruitment Solutions
Mumbai
01.2023 - 05.2023
- Developed and maintained relationships with hiring managers to understand their hiring needs and provide strategic recruitment solutions.
- Utilized various sourcing methods, such as job boards, social media, and networking events, to attract top IT talent.
- Managed full cycle recruitment process including sourcing, interviewing, reference checks and offer negotiations.
- Coordinated recruitment activities with hiring managers to ensure successful onboarding of new hires.
- Negotiated salary offers with selected applicants ensuring compliance within company policies and procedures.
IT Recruiter
Heed Jobs Consulting PVT LTD
Kolkata
11.2020 - 12.2022
- Conducted full cycle recruiting for IT positions, requirement gathering, screening, resolving client challenges
- Built and maintained relationships with hiring managers to understand their staffing needs and make appropriate recommendations.
- Conducted analysis of existing applications, databases and systems.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Scheduled and conducted interviews with shortlisted applicants for IT positions.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Screened resumes for essential job qualifications and interviewed candidates via telephone or video calls.
- Followed up with both applicants and hiring managers throughout the recruitment process until a successful hire is achieved.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Customer Support Executive
Kolkata Dekho
Kolkata
09.2019 - 10.2020
- Handling customer inquiries: Responding to customer queries via email, phone, or chat in a timely and professional manner
- Providing product or service information: Assisting customers with information about Kolkata Dekho's offerings, including features, pricing, and availability
- Troubleshooting issues: Resolving customer complaints, technical problems, or other issues efficiently and effectively
- Processing orders and refunds: Assisting customers with order placement, tracking shipments, and processing refunds or exchanges as necessary
- Maintaining records: Documenting customer interactions, inquiries, complaints, and resolutions accurately in the company's database or CRM system
- Collaborating with other teams: Liaising with sales, marketing, and technical teams to address customer needs and improve overall customer experience
- Providing feedback: Sharing customer feedback, suggestions, and recurring issues with relevant departments to help improve products, services, and processes
- Upholding company policies: Ensuring compliance with company policies, procedures, and customer service standards at all times.
Education
BBA - Bachelor of Business Administration
Suresh Gyan Vihar University, SGVU
Jaipur, Rajasthan 2019 - 2022
Intermediate 12th (ISC) - Accounts
Calcutta Public School, CPS
Kolkata, West Bengal 2017 - 2019
Matriculation 10th (ICSE) - Commerce
Calcutta Public School, CPS
Kolkata, West Bengal 2015 - 2017
Skills
- Requirements Gathering
- Screening
- Shortlisting
- Time Management
- Business Analyst
- SQL Server & Mongo DB
- Collaboration & Teamwork
- Data Visualization
- Advance Excel
- Tableau & Power BI
- Communication
- Big Data
- Staff Management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
Certification
- Business Analyst IBM & Microsoft Certifications(Pursuing)
Hobbies
- Indoor & Outdoor games.
- Traveling & Net Surfing.
Timeline
HR-Senior IT Recruiter
Eazy Recruitment Solutions
01.2023 - 05.2023
IT Recruiter
Heed Jobs Consulting PVT LTD
11.2020 - 12.2022
Customer Support Executive
Kolkata Dekho
09.2019 - 10.2020
BBA - Bachelor of Business Administration
Suresh Gyan Vihar University, SGVU
2019 - 2022
Intermediate 12th (ISC) - Accounts
Calcutta Public School, CPS
2017 - 2019
Matriculation 10th (ICSE) - Commerce
Calcutta Public School, CPS
2015 - 2017
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