Manish Sharma
Jaipur,RJ
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Operations Manager
Nivoda
Jaipur
06.2025 - Current
- Operating in the capacity of Manager Operations for an E-commerce giant in Diamonds and Gemstones domain.
- With ownership of Quality Control, Media Operations, Inventory Management, Financial Controls, Order Processing, and Supply Chain. Leading end-to-end operations with a focus on scalability, process optimization, and operational excellence.
- Managed daily operations, ensuring compliance with company standards and operational efficiency.
- Implemented process improvements to enhance productivity and operational effectiveness.
- Coordinated cross-functional teams to streamline workflows, improving collaboration and operational effectiveness.
- Oversaw inventory management processes, maintaining optimal stock levels and minimizing waste.
- Monitored key performance indicators to identify and address areas for operational improvement.
- Trained staff on operational procedures and safety protocols to ensure compliance and efficiency.
Assistant Manager Ops. Excellence
Teleperformance
Jaipur
05.2024 - 05.2025
- Received the Peak award in both 2021 and 2024 for consistent process improvements.
- Recognized for innovative contributions in the 'Invent and Simplify' yearly awards in 2023.
- Led teams to achieve operational excellence and fostered a collaborative work environment, contributing to a positive team culture.
- Oversaw daily operations at Teleperformance, managing processes to boost team performance and operational efficiency.
- Collaborated with the TAP team on a Lean Six Sigma Green Belt project to improve customer satisfaction.
- Successfully launched and set up three critical lines of business in E-commerce.
- Primary focus on identifying and fixing process/programmatic opportunities, metrics management for multiple Line of Business and marketplace.
- Tracked adoption of best practices in operations, analyzing inter-site variance across regions (IN, NA, EU, ME, and FE) to identify and prioritize improvement opportunities.
- Received awards for impactful contributions to process enhancements and successful project implementations.
Team Lead
Teleperformance
Jaipur
11.2021 - 04.2024
Subject Matter Expert
Teleperformance
Jaipur
02.2020 - 10.2021
Customer Care Executive
Teleperformance
Jaipur
06.2018 - 01.2020
Education
Bachelor of Arts - Art
Janardan Rai Nagar Rajasthan Vidyapeeth
Udaipur07.2019
Senior Secondary -
Rajasthan Board of Secondary Education
05.2013
Skills
- Operational Efficiency
- Process Improvement
- Six Sigma
- Kaizen
- Gemba
- Customer Satisfaction
- Team Performance
- People Management
- Leadership Skills
Certification
Lean Six Sigma Masters Program.
Lean Six Sigma Black Belt.
Lean Six Sigma Green Belt.
Timeline
Operations Manager
Nivoda
06.2025 - Current
Assistant Manager Ops. Excellence
Teleperformance
05.2024 - 05.2025
Team Lead
Teleperformance
11.2021 - 04.2024
Subject Matter Expert
Teleperformance
02.2020 - 10.2021
Customer Care Executive
Teleperformance
06.2018 - 01.2020
Bachelor of Arts - Art
Janardan Rai Nagar Rajasthan Vidyapeeth
Senior Secondary -
Rajasthan Board of Secondary Education