Manish Srivastava

• Spearheading Business Unit for International Clients with focused selling for US, Canada, EU and Middle East.
• Revenue generation for responsible business unit through marketing sales and delivery.
• P&L, Planning and Control for responsible business units.
• Heading Program Management office of responsible BU.
• Supporting solutioning for bid management.
• Supporting and leading Pres sales department.
• Driving marketing strategies and team for achievement of planned outcome.
• Driving sales function for optimization and realization of target revenue goals.
• Key contributor in framing and driving Organization wide strategic decisions.
• Building and maintaining relationship with new and existing clients.
• Owner of Project and Program level costing and all financials.
• Using Project/Program and Portfolio level expertise in setting up processes and departments.
• Strong People practice credentials in engagements and management of tech/delivery team sizes of 200 + people.
• Responsible for company’s positioning in service offerings by new geographies penetration strategy, GTM strategy, Identifying market opportunities, gaps and threats.

ACHIEVEMENTS:

• Generated revenue of over 1 M USD through solution selling and delivery in current financial year.
• Constantly outperforming revenue target of 0.4 M USD on quarterly basis.
• Successfully expanded service portfolio of organization to create revenue expansion possibilities.
• Successfully developed new line of leadership through conscious coaching and mentoring.
• Successfully drove organization wide Microsoft licensing audit and collaboration to save 0.2 M USD.
• Successfully drove new off payroll hiring methods to reduce direct cost to company through various vendor empanelment.
• Introduction and implementation of Project management processes like Agile and PMP, setting up of project and program management offices, PMO.

• Spearheading Client services team of India, Netherland, Brazil, York and Cyprus.
• Responsible for end to end delivery of client level projects driven via Client services department.
• Managing Tier 1 and Tier 2 Application support with ITIL best practices.
• Ensure 24*7 support for client issues.
• Creation and execution of project plan.
• Project resource management and vendor management.
• Act as escalation level for client.
• Prepare project charter, drive reporting and keep project stakeholders updated.
• Drive Incident management, problem management and change management processes.
• Chair and drive client service review meetings.

ACHIEVEMENTS:

• Successfully deliver 10+ GTM projects for various BFSI clients.
• Built Client services team in India with diverse skills through recruitment, training, process set up and implementation.
• Continuous GREEN card rating in Service review meetings.
• Awarded as Most thoughtful leader Award thrice in 5 years.

• Application Development and Support, Infrastructure Management
• Leading support team of 15-20 members

Project Champion for various projects like RMG Group, Barclays, CSC,NHS.

Established a smooth transition and led a separate application support team for 777 UK.

• Worked as software engineer trainee
• Managed ERP implementation for IFL 5 locations