Summary
Overview
Work History
Education
Skills
Certification
Playing Cricket
Timeline
Generic

Manish Tiwari

Summary

Experienced Team Leader with a strong record of improving team performance and streamlining processes. Good at working with teams, motivating others, and making decisions to get results. Eager to bring my skills to your company and help reach your goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Leader - Operations

GeBBS Healthcare Solutions
04.2023 - Current
  • Monitored daily production for assigned clients, ensuring continuous workflow and timely completion of key processes.
  • Managed task allocation to maintain an efficient workflow and consistently achieve productivity targets.
  • Reviewed and analyzed critical reports such as the Production Log (Target Vs. Achieved) for accuracy and thorough documentation.
  • Prepared detailed reports for daily meetings, highlighting results and proposing effective solutions to address any issues.
  • Oversaw the allocation of tasks and processes among team members to ensure optimal productivity and smooth operations.
  • Maintained high standards of quality assurance throughout daily operations, ensuring adherence to performance metrics and client expectations.

Quality Analyst

GeBBS Healthcare Solutions
09.2018 - 03.2023
  • Ensured quality scores met SLA standards and audit requirements.
  • Conducted regular sample audits to meet benchmarks.
  • Participated in client calls to address quality concerns.
  • Provided daily error feedback and engaged in root cause analysis.
  • Led coaching sessions for underperforming team members.
  • Raised alerts for critical errors.
  • Identified process gaps, assessed training needs, and coached associates.
  • Conducted weekly briefings to share improvement areas with the team.

Subject Matter Expert

Southside Healthcare Solutions
03.2011 - 07.2018
  • Followed up on denial and rejection claims with U.S. insurance companies.
  • Managed correspondence with insurance companies regarding letters and recoupments.
  • Tracked ageing reports based on dollar amounts with insurance companies.
  • Coordinated weekly with the doctor's office.
  • Monitored patient calls and statements.
  • Prepared summaries and consolidated reports.
  • Developed processes to enhance team productivity and quality.
  • Monitored and managed workflow to meet daily targets and SLA deadlines.
  • Handled team responsibilities in the absence of the team leader/manager.
  • Performed quality checks on A/R follow-ups and EOB denial analysis before submission to the doctor's office.

Education

T.Y.Bcom - Commerce

Mumbai University
Mumbai
03.2008

HSC - Commerce

H.K. Gidwani College
Mumbai
03.2005

SSC -

Guru Nanak English School
Mumbai
03.2003

Skills

  • Strong ability to analyze data and provide insightful presentations
  • Skilled at prioritizing and organizing busy workloads effectively
  • Capable of working independently and as part of a team with initiative
  • Experienced in building and maintaining professional relationships
  • Proficient in managing and optimizing workflow processes
  • Reliable and adept at handling time-sensitive tasks

Certification

  • Lean Six Sigma Green Belt (LSSGB), Gravtiex Genesys | January 2024

Playing Cricket

I enjoy playing cricket as a hobby. It helps me stay active, work well with others, and improve my focus and teamwork skills. Playing cricket is a great way for me to relax and have fun.

Timeline

Team Leader - Operations

GeBBS Healthcare Solutions
04.2023 - Current

Quality Analyst

GeBBS Healthcare Solutions
09.2018 - 03.2023

Subject Matter Expert

Southside Healthcare Solutions
03.2011 - 07.2018

T.Y.Bcom - Commerce

Mumbai University

HSC - Commerce

H.K. Gidwani College

SSC -

Guru Nanak English School

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Manish Tiwari