Manish Ukey
Pune
Summary
Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Sr. Manager – Sales Operation
EvolveBPM Pvt Ltd
2021.09 - Current
- I am currently working as an Account Manager for multiple accounts.
- Managing the campaign lifecycle, from launch to closure, including rejection management.
- Supervising the Sales Ops Team to update the CRM and other dashboards within the given timeline.
- Designed the KRAs and KPIs for the SalesOps team.
- Assisting the Rejection Analysis team with rejection analysis and contesting with the client.
- Established effective communication channels between different departments within the organization.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Created detailed reports on project progress for senior management review.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
Jr Team Leader – Sales Operation
Ziff Davis Performance Marketing
Pune
2017.09 - 2021.09
- Supervised and coordinated the SalesOps Team to meet their KRA and Client SLA.
- Managed the entire campaign lifecycle, from launch to closure, including rejection management.
- Created and managed client deliveries, including distribution.
- Ensured that service levels and customer metrics were met at agreed-upon levels.
- Managed client deal records and information
- Updated SFDC and created reports from SFDC.
- Monitored employee progress to identify areas of improvement.
- Organized and coordinated workflow to ensure timely completion of projects.
- Supervised a team of 16 employees on daily tasks and activities.
- Communicated regularly with stakeholders about project status updates.
- Collaborated with other departments to provide support when needed.
- Responded promptly to customer inquiries in order to maintain high satisfaction ratings.
- Reviewed and approved timesheets for payroll processing.
- Created weekly reports to track team's performance against goals.
- Reviewed completed work to verify consistency, quality, and conformance.
MIS Executive
Vsynergize Outsourcing Pvt Ltd
2014.11 - 2017.03
- Prepared client reporting on a daily, weekly, and monthly basis.
- Generated and maintained all process and client-related reports.
- Produced Agent Performance Reports and Sales Reports on a daily, weekly, and monthly basis.
- Produced PIP, RYG, and Revenue reports for multiple processes.
- Collected, analyzed, and reported historical center performance statistics.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Maintained a database of customer information, including contact details, preferences, and purchase histories.
- Conducted thorough data analysis to identify trends, anomalies, and opportunities for operational improvements.
- Created tables, pivot reports, and charts for information tracking purposes.
- Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management.
- Created and updated user-friendly spreadsheets on daily basis.
Zerone Technologies Pvt. Ltd
2014.02 - 2014.09
- Supervised and motivated the office team to work collectively and efficiently.
- Managed data for outbound campaigns.
- Collected, analyzed, and reported historical center performance statistics.
- Was responsible for generating, collating, and updating reports and IDs.
- Generated and maintained all process and client-related reports.
- Handled customer queries and concerns via calls.
- Escalated customer concerns to upper management for resolution.
- Retained existing customers.
- Prepared client reports on a daily, weekly, and monthly basis.
- Produced Agent Performance Reports and Sales Reports on a daily, weekly, and monthly basis.
- Produced PIP, RYG, and Revenue reports for multiple processes.
- Provided support to agents and the operations team.
Internet Researcher
PHP Workshop
2012.09 - 2013.12
- Maintained client data according to specific requirements.
- Conducted bulk email campaigns to reach clients' provided customer lists.
- Posted advertisements on Twitter, Facebook, and other social platforms.
- Successfully contributed to projects including Google Earth, Amazon grocery, and AustralianRental.com.
Education
High School Diploma -
Nagpur Board
Gondiya2009-02
High School Diploma -
Nagpur Board
Gondiya2005-03
Bachelor of Computer Application -
Mats University
RaipurSkills
- SFDC CRM
- Data Analytics
- Business performance management
- Resource Allocation
- Strategic Planning
- Cross-functional team leadership
- Operations Planning
- Sales channel analytics
- Reporting management
- MS-Office
Personal Information
Date of Birth: 01/19/89
Languages
English, Hindi, Marathi
LNGG
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Upper Intermediate (B2)
B2
Timeline
Sr. Manager – Sales Operation
EvolveBPM Pvt Ltd
2021.09 - Current
Jr Team Leader – Sales Operation
Ziff Davis Performance Marketing
2017.09 - 2021.09
MIS Executive
Vsynergize Outsourcing Pvt Ltd
2014.11 - 2017.03
Zerone Technologies Pvt. Ltd
2014.02 - 2014.09
Internet Researcher
PHP Workshop
2012.09 - 2013.12
High School Diploma -
Nagpur Board
High School Diploma -
Nagpur Board
Bachelor of Computer Application -
Mats University
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