Manisha Bisht
Gurgaon
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
AYE FINANCE
Gurgaon, India
12.2020 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Evaluated client feedback data, implementing targeted improvements based on gathered insights.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Collection Executive
Hector Lendkaro India Private Limited
Gurgaon
08.2019 - 12.2020
- Collaborated with sales team to address credit concerns, improving relationships between the company and its clients.
- Collaborated on collection and dispute resolution issues.
- Contacted customer with past-due payments and actively monitored payments due from customer.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
Computer Operator
Kumaun Radios Private Limited
Haldwani, India
06.2018 - 07.2019
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Education
Bachelor of Science - Science Education
KUMAUN UNIVERSITY NANITAL
Nainital, India07.2015
Skills
- Complaint Handling
- Complaint resolution
- Front-end supervision
- Empathy Display
- Quality Control
- Customer Service
- MS Office
- Data Management
- Calm and Professional Under Pressure
Timeline
Senior Customer Service Representative
AYE FINANCE
12.2020 - Current
Collection Executive
Hector Lendkaro India Private Limited
08.2019 - 12.2020
Computer Operator
Kumaun Radios Private Limited
06.2018 - 07.2019
Bachelor of Science - Science Education
KUMAUN UNIVERSITY NANITAL