Rohan Kumar Sinha
Ranchi
Summary
Highly motivated and experienced call centre professional almost 4 years of experience providing excellent customer service .
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Concentrix
08.2020 - Current
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Processed refunds, exchanges and service requests for customers.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Handled high-volume telephone calls to address and resolve customer queries.
Team Leader
Xpressbees Courier
04.2018 - 05.2020
- Managed the workflow and reporting of the courier delivery boys which included parcel delivery for different locations .
Education
Bachelor of Arts -
Ranchi University
Ranchi,Jharkhand08-2018
12th C.B.S.E - Commerce
Bridgeford School
2015
10th C.B.S.E - Higher secondary
Tender Heart Senior Secondary School
2013
Skills
- Complaint handling
- Written and verbal communication skills
- Live chat support
- Active listening
- Customer service expert
- Call centre experience
- Complaint resolution
PERSONAL INFORMATION
Father's name : Samir Kumar Sinha
Mother's name : Rita Sinha
DOB : 29/04/1997
Blood group : B + ve
Gender : Male
Marital status : Unmarried
Languages
English
Proficient
C2
Hindi
Bilingual or Proficient (C2)
Hobbies and interests
- Cricket
Timeline
Senior Customer Service Representative
Concentrix
08.2020 - Current
Team Leader
Xpressbees Courier
04.2018 - 05.2020
10th C.B.S.E - Higher secondary
Tender Heart Senior Secondary School
Bachelor of Arts -
Ranchi University
12th C.B.S.E - Commerce
Bridgeford School
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