Manisha CC
Bangalore
Summary
Site Reliability Engineer specialising in production reliability, incident management and automation for high-traffic e-commerce systems. Delivered stable product launches, improved deployment reliability, and enhanced observability through proactive monitoring and automation. Focused on driving operational excellence and scalability in backend systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Engineer
SONY India Software Centre Private Limited
08.2022 - 05.2026
- Ensured reliability and performance of a high-traffic, customer-facing e-commerce platform, supporting production systems.
- Led end-to-end execution of PlayStation Direct Product launches, including system scaling, Queue-it configuration, metrics creation and real-time traffic management.
- managed end-to-end Release execution, ensuring zero-downtime deployments across production environments
- Owned the incident management lifecycle, including on-call support, triage, RCA, and postmortems to prevent recurrence
- Built and maintained CI/CD pipelines using Jenkins, enabling consistent and reliable deployments across environments -resolved recurring CI/CD pipeline failures.
- Designed and implemented 4+ proactive monitoring alerts, reducing manual monitoring effort by 30% and improving incident detection and response times
- Enhanced system observability using Kibana, Dynatrace, and custom alerting tools
- Independently led production load testing for Releases, identifying performance bottlenecks and ensuring system readiness
- Built and configured monitoring dashboards using Grafana/Dynatrace.
- Authored runbooks, SOPs, and post-incident documentation, strengthening team readiness and onboarding efficiency
Education
Bachelor of Engineering - Information Science
SDM College of Engineering & Technology, Dharwad
01-2022
Higher Secondary Education - Science Education
VPH PU College, Dharwad
01-2018
Secondary Education -
KLE Society's School, Dharwad
01-2016
Skills
- Incident management
- Monitoring & Observability, Alerting, Production Support
- Release Management, Change Management, SLA/SLO Awareness
- Load Testing
SRE/Operations
- Monitoring: Kibana, Dynatrace, splunk, grafana
- CI/CD: Jenkins
- Backend: Java, SQL, SAP Commerce
- Scripting: Groovy
Tools & Technologies
Certification
- Developing a Google SRE Culture -by Google
- AWS Cloud Practioner CLF-02
Hobbies & Interests
- Sketching as a creative outlet
- Reading non-fiction books, on personal growth and mindful living
- Writing reflective and thought-provoking blogs on personal experiences
Timeline
Software Engineer
SONY India Software Centre Private Limited
08.2022 - 05.2026
Bachelor of Engineering - Information Science
SDM College of Engineering & Technology, Dharwad
Higher Secondary Education - Science Education
VPH PU College, Dharwad
Secondary Education -
KLE Society's School, Dharwad