Manisha Kaushik
Operation Executive
Gurgaon
Summary
Results-oriented Operations Executive with a proven track record in optimizing supply chain processes, managing end-to-end order cycles, and promoting collaboration across departments to achieve operational excellence. Proficient in streamlining workflows, leveraging data for decision-making, and building strong relationships with stakeholders. Acknowledged for proactive problem-solving, initiative-taking, and aligning operational goals with overall business objectives.
Overview
1
1
year of professional experience
4046
4046
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Executive
Sebia Diagnostics
04.2024 - Current
- Managed the complete order-to-cash cycle, from clean order entry to dispatch and invoicing, maintaining 100% data accuracy and compliance with internal SLAs.
- Ensured same-day billing and dispatch for orders received before cut-off, maintaining a 96% On-Time Delivery (OTD) rate.
- Coordinated closely with 3PL partners to ensure timely and accurate dispatch of customer orders.
- Maintained optimal inventory levels, preventing overstocking and stockouts through collaboration with warehouse teams.
- Shared Daily Billing Reports and Open Order Reports with internal teams to support proactive planning and order follow-up.
- Conducted monthly MTD reconciliation with the warehouse and weekly AR/advance payment reconciliation with the Finance team.
- Led the customer onboarding process, ensuring proper account setup and smooth transaction flow.
- Handled returns and credit note issuance in compliance with company policy and SLA timelines.
- Oversaw quarterly scrapping as part of inventory control measures and compliance requirements.
- Partnered with the Sales team for order approvals and contributed to sales target achievement through efficient backend support.
- Managed Purchase Order (PO) placements to global suppliers, ensuring alignment with forecast and procurement strategy.
Education
Post Graduate Diploma in Management (PGDM) -
SOIL School of Business Design
01-2024
Bachelor of Commerce (B.Com) -
School of Open Learning, Delhi University
01-2021
Skills
- Efficient order management and delivery
- Supply chain management
- Logistics & 3PL Management
- Inventory Optimisation
- Stakeholder Collaboration
- Reporting & Reconciliation
- Account Creation & Billing
- Return Handling & Credit Notes
- PO Placement & Vendor Coordination
- Financial Coordination (AR/AP)
- Process Improvement
Certification
Certified in GST (Beginner) - GST Centre (Approved by Ministry of Skill Development & Entrepreneurship, Govt. of India)
Leadership Extracurricular Activities
- Event Coordinator & Host, Specialty Diagnostics Forum, 2024
- Lead Organizer, Gurgaon Design Thinking Festival, 2023, Successfully hosted a large-scale design-led event
- Collaborated with 50+ NGOs to launch and execute a social innovation initiative, driving positive impact through community partnerships
Accomplishments
- Recognized as "Star of the Month" for delivering outstanding performance during year-end closing, ensuring timely completion of critical tasks with high accuracy and efficiency under pressure.
- Achieved a 96% On-Time Delivery (OTD) rate consistently each month by streamlining order processing and coordinating effectively with logistics partners.
- President – SOIL School of Business Design, 2023
Timeline
Operations Executive
Sebia Diagnostics
04.2024 - Current
Post Graduate Diploma in Management (PGDM) -
SOIL School of Business Design
Bachelor of Commerce (B.Com) -
School of Open Learning, Delhi University
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