Summary
Overview
Work History
Education
Skills
Key Strengths
Certification
Hobbies and Interests
Languages
Personal Information
Disclaimer
Timeline
Generic
Manisha M

Manisha M

Bangalore

Summary

Technical Support Executive with extensive experience in IT support and troubleshooting. Proven ability to resolve technical issues efficiently, enhancing customer satisfaction. Strong collaboration skills demonstrated through successful teamwork and operational improvements. Committed to leveraging expertise for organizational growth and knowledge enhancement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate-Tech Support

Tesco Bengaluru Private Limited
Bangalore
04.2022 - Current
  • Adhered to business code of conduct while maintaining integrity and diligence.
  • Led cross-functional teams to enhance operational efficiency in retail processes.
  • Analyzed sales data trends to inform inventory management strategies.
  • Mentored junior associates, fostering a collaborative and productive work environment.
  • Identified operational improvements and implemented solutions using Continuous Improvement tools.
  • Managed inbound and outbound calls, meeting critical performance metrics.
  • Applied fundamental theories and concepts relevant to specific work areas.
  • Probed, triaged, and dispatched jobs to ensure optimal skill allocation.
  • Responded promptly to urgent situations requiring immediate action.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Analyzed data and created reports for senior management.
  • Maintained positive working relationship with fellow staff and management.

Administrator Executive

Bangalore City College
Bangalore
08.2020 - 09.2021
  • Handle scheduling, record-keeping, and reporting
  • Ensure the school complies with relevant laws and regulations.
  • Develop and run educational programs.
  • Hire, train and advise staff.
  • Counsel students when needed.
  • Resolve conflicts and other issues.
  • Communicate with parents, regulatory bodies and the public.
  • Have a hand in the creation of the school curriculum.
  • Implement actions that improve the school and the quality of education (e.g., building renovations, new guidelines for students, new subjects)

Education

Bachelor of Science - Computer Science

Bangalore University
Bangalore, India
01.2019

PUC - PCMC

Teachers Academy
Bangalore
01.2016

10th - ICSE

Seventh Day Adventist
Bangalore
01.2014

Skills

  • Programming languages: Java, C, C
  • Database management systems
  • Microsoft Office and advanced Excel
  • Operating systems: Windows, Linux
  • Active listening and communication
  • Logical thinking and problem-solving
  • Staff training
  • Scheduling management
  • Record keeping
  • Problem solving
  • Timesheet processing
  • Email management

Key Strengths

  • Self-confidence & hard working
  • Effective communication skills
  • Patience
  • Positive attitude
  • Quick learner

Certification

  • CI Certified
    Lean Associate
    Obtained: October 2024
    Academy: Lean Six Sigma Academy - BQF
  • Data Science & Python Programming
    Obtained: January 2025
    Credential ID: APXCCDSPP250100701
    Academy: Apponix Academy

Hobbies and Interests

Reading books, creating blogs, photography, editing, cooking, Traveling

Languages

English, Tamil, Kannada, Hindi, French

Personal Information

  • Date of birth: April 28, 1998
  • Gender: Female
  • Marital status: married
  • Nationality: Indian
  • Religion: Hindu
  • Mother Tongue: Tamil

Disclaimer

I hereby declare that all the above information provided is true and complete to the best of my knowledge and belief.

Place: Bangalore                                                                                                     Signature 

Date:

Timeline

Senior Associate-Tech Support

Tesco Bengaluru Private Limited
04.2022 - Current

Administrator Executive

Bangalore City College
08.2020 - 09.2021

Bachelor of Science - Computer Science

Bangalore University

PUC - PCMC

Teachers Academy

10th - ICSE

Seventh Day Adventist

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Manisha M