MANISHA M
Technical support executive
Bangalore
Summary
Technical Support Executive with extensive experience in IT support and troubleshooting. Proven ability to resolve technical issues efficiently, enhancing customer satisfaction. Strong collaboration skills demonstrated through successful teamwork and operational improvements. Committed to leveraging expertise for organizational growth and knowledge enhancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SENIOR ASSOCIATE-TECH SUPPORT
Tesco Bengaluru Private Limited
Bangalore
04.2022 - Current
- Adhered to business code of conduct while maintaining integrity and diligence.
- Led cross-functional teams to enhance operational efficiency in retail processes.
- Analyzed sales data trends to inform inventory management strategies.
- Mentored junior associates, fostering a collaborative and productive work environment.
- Identified operational improvements and implemented solutions using Continuous Improvement tools.
- Managed inbound and outbound calls, meeting critical performance metrics.
- Applied fundamental theories and concepts relevant to specific work areas.
- Probed, triaged, and dispatched jobs to ensure optimal skill allocation.
- Responded promptly to urgent situations requiring immediate action.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Maintained positive working relationship with fellow staff and management.
ADMINISTRATOR EXECUTIVE
Bangalore City College
Bangalore
08.2020 - 09.2021
- Handle scheduling, record-keeping, and reporting
- Ensure the school complies with relevant laws and regulations.
- Develop and run educational programs.
- Hire, train and advise staff.
- Counsel students when needed.
- Resolve conflicts and other issues.
- Communicate with parents, regulatory bodies and the public.
- Have a hand in the creation of the school curriculum.
- Implement actions that improve the school and the quality of education (e.g., building renovations, new guidelines for students, new subjects)
Education
Bachelor of Science - Computer Science
Bangalore University
01.2019
PUC - PCMC
Teachers Academy
01.2016
10th - ICSE
Seventh Day Adventist
01.2014
Skills
- Java
- C
- C
- Database management systems
- Microsoft Office
- Advanced Excel
- Windows
- Linux
- Active listening
- Communication
- Logical thinking
- Problem-solving
- Staff training
- Scheduling management
- Record keeping
- Problem solving
- Timesheet processing
- Email management
Certification
- CI Certified Lean Associate, 2024-10-01, Lean Six Sigma Academy - BQF
- Data Science & Python Programming, 2025-01-01, APXCCDSPP250100701, Apponix Academy
Languages
English
Tamil
Kannada
Hindi
French
Personal Information
- Religion: Hindu
- Date of Birth: April 28, 1998
- Gender: Female
- Nationality: Indian
- Marital Status: married
Hobbies and Interests
- Reading books
- Creating blogs
- Photography
- Editing
- Cooking
- Traveling
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. I am responsible for the authenticity of all the details mentioned in this resume.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefitsCareer advancementTimeline
SENIOR ASSOCIATE-TECH SUPPORT
Tesco Bengaluru Private Limited
04.2022 - Current
ADMINISTRATOR EXECUTIVE
Bangalore City College
08.2020 - 09.2021
Bachelor of Science - Computer Science
Bangalore University
PUC - PCMC
Teachers Academy
10th - ICSE
Seventh Day Adventist
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