VMware
Saurav Mukherjee
IT Administrator
PUNE
Summary
I'm an IT professional with 17 months experience in the areas of banking, customer service, IT support, system administration and management. I'm passionate about utilizing technology to make for a better user experience for my customer. I'm highly motivated to provide excellent services to my customers and teammates.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
SW/App/Cloud Tech Support Associate
Accenture
Bangalore, Karnataka
09.2023 - Current
Service Desk Administrator
Support 5,000 customers and banking associates with over 300 external and internal software applications
Handle 900+ tickets per month with an average handle time of 15 minutes
Maintain exceptional customer satisfaction scores
Highest CSAT achiever in my team for consecutive months
Acted as lead tech by training, settings schedules, monitoring technicians, and assisting in mentoring.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Resolved problems, improved operations and provided exceptional service.
Administrator
Wipro Technologies
Pune
05.2022 - 09.2023
Service Desk Administrator
- Support 5,000 customers and banking associates with over 300 external and internal software applications
- Handle 900+ tickets per month with an average handle time of 15 minutes
- Maintain exceptional customer satisfaction scores
- Highest CSAT achiever in my team for consecutive months
- Acted as lead tech by training, settings schedules, monitoring technicians, and assisting in mentoring.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
Research Analyst
Globsyn AI Workspace
Kolkata
08.2021 - 05.2022
Data Annotator
• Working as a Data Annotator according to the project requirement while maintaining a proper
reconciliation process with team members for better quality.
• Maintaining Google Sheets and Drive for keeping track of the data while maintaining error free
productivity.
• Working in rotational shifts according to the project requirement.
Intern
Ultratech services
Kolkata
10.2020 - 11.2020
Circuit Designer
• Working as a microcontroller programmer and designing controller using compilers.
• Designing and developing projects based on microcontrollers.
Education
Bachelor of Technology - Applied Electronics And Instrumentation
Guru Nanak Institute of Technology
Kolkata 08.2017 - 06.2021
High School Diploma -
Aditya Academy Senior Secondary
Kolkata 04.2015 - 04.2017
Secondary -
Aditya Academy Senior Secondary
Kolkata 04.2013 - 04.2015
Skills
Cloud Infrastructure
undefinedAccomplishments
- Highest CSAT in entire team
- Resolved product issue through consumer testing.
- Documented and resolved Cloud hostname identification which led to increased resolution rate of tickets .
Additional Information
VOCATIONAL TRAINING
INSTITUTION: DURGAPUR THERMAL POWER STATION (DVC) | JAN 2020
The training program undergoes for 28 days. The training program starts with the process and
various instruments in DTPS Plant. I have specially studied the role of instrumentation in a
power plant.
Software
Microsoft Office
Tectia SSH
Excel
Certification
The joy of Computing Python
Projects
16x2 LCD Display
LCDs (Liquid Crystal Displays) are used for displaying status or parameters in embedded systems. LCD 16x2 is
a 16 pin device which has 8 data pins and 3 control pins. The remaining 5 pins are for supply and backlight for
the LCD.
HOME AUTOMATION
Lights and other electrical appliances can be control remotely using mobile phone application. With an
accessible internet the appliances can be operated from anywhere.
Log Temperature and humidity sensor data using ESP8266
Using DHT22 which is a basic, ultra-low-cost digital temperature and humidity sensor. It uses a capacitive
humidity sensor and a thermistor to measure the surrounding air and sends the data to your mobile
application using ESP8266.
SMART CAR PARKING SYSTEM
Smart parking development implies an IoT-based system that sends data about free and occupied parking
places via web/mobile application. The IoT-device, including sensors and microcontrollers, is located in each
parking place. The user receives a live update about the availability of all parking places and chooses the best
one.
Hobbies
- INTRUMENT PLAYING - GUITAR
- PAINTING
- READING BOOKS
- BICYCLING
- FOOTBALL
Timeline
SW/App/Cloud Tech Support Associate
Accenture
09.2023 - Current
Administrator
Wipro Technologies
05.2022 - 09.2023
Research Analyst
Globsyn AI Workspace
08.2021 - 05.2022
The joy of Computing Python
04-2021
Getting started with AWS Machine Learning
01-2021
Intern
Ultratech services
10.2020 - 11.2020
Bachelor of Technology - Applied Electronics And Instrumentation
Guru Nanak Institute of Technology
08.2017 - 06.2021
High School Diploma -
Aditya Academy Senior Secondary
04.2015 - 04.2017
Secondary -
Aditya Academy Senior Secondary
04.2013 - 04.2015
Similar Profiles
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Nikitha TatineniNikitha Tatineni
Windows Server Administrator at AccentureWindows Server Administrator at Accenture
Pratik ChaflePratik Chafle
Data Engineer Manager at SaksoftData Engineer Manager at Saksoft