MANISHA NAYAK
Bhubaneswar
Summary
Dynamic professional with proven success at DN HOMES in client engagement and relationship management. Expertise in CRM and problem-solving led to enhanced customer satisfaction and loyalty. Recognized for optimizing processes and mentoring teams, resulting in improved operational efficiency and service delivery.
Overview
6
6
years of professional experience
Work History
Guest Relationship Executive
DN HOMES
Bhubaneswar
06.2023 - Current
- Assist walk-in customers and high-net-worth clients by providing a welcoming atmosphere and addressing their inquiries in a professional manner.
- Schedule and coordinate site visits and meetings with the sales team to enhance client engagement and facilitate informed decision-making.
- Resolve client feedback and minor issues promptly, ensuring overall satisfaction and fostering long-term relationships.
- Maintain accurate visitor records and manage appointment logs to support the sales and CRM teams in their documentation efforts.
- Promote DN Homes' brand image by demonstrating a polished appearance and courteous behaviour at all time.
Manager of Operation
RIYARCHITA AGRO VENTURES PVT LTD
Bhubaneswar
04.2022 - 05.2023
- Established positive and effective communication among unit staff and organisational leadership, enhancing collaboration and reducing miscommunications.
- Reduced missed deadlines by implementing streamlined processes and fostering accountability across all team members.
- Optimised internal policies and procedures to maintain responsiveness to operational demands while ensuring compliance with safety standards.
- Facilitated partnerships with vendors and suppliers, effectively managing budgets and improving procurement practices.
- Collaborated with cross-functional teams to identify and resolve unauthorized, unsafe, or ineffective practices to enhance overall operational efficiency.
Retail Store Manager
PRAXIS HOME RETAIL LIMITED
Bhubaneswar
02.2019 - 03.2022
- Managed store organisation, maintenance, and purchasing functions to ensure operational efficiency and a well-stocked inventory.
- Trained team members in successful strategies to meet operational and sales targets, resulting in improved team performance.
- Increased customer satisfaction by promptly resolving service issues and enhancing the overall shopping experience.
- Optimised staff schedules to align coverage with forecasted demands, maintaining high levels of service and efficiency.
- Utilised SAP SD for effective management of shipping, billing, and sales operations, streamlining product availability and transportation processes.
Education
MBA - Marketing and HR
Biju Patnaik Institute Of IT And Management Studies
BhubaneswarBS -
Ravenshaw University
CuttackAssociate Of Science -
Gurukul College
JajpurSkills
- Teamwork and collaboration
- Mentoring and coaching
- CRM software expertise
- Data entry precision
- Help desk support tools
- Lead generation strategies
- Market research analysis
- Customer retention techniques
- Problem solving skills
- Conflict resolution abilities
- Time management proficiency
- Verbal communication skills
- Presentation delivery techniques
- Customer interfacing strategies
Projects
[SIP - Customer Perception], [FUTURE GROUP] - [6 Months]
Timeline
Guest Relationship Executive
DN HOMES
06.2023 - Current
Manager of Operation
RIYARCHITA AGRO VENTURES PVT LTD
04.2022 - 05.2023
Retail Store Manager
PRAXIS HOME RETAIL LIMITED
02.2019 - 03.2022
MBA - Marketing and HR
Biju Patnaik Institute Of IT And Management Studies
BS -
Ravenshaw University
Associate Of Science -
Gurukul College