Reading Books ,
Manisha Patil
Banker
Pune,India
Summary
Seasoned Senior Manager knowledgeable about reporting, budget administration and compliance. Successful at providing regular updates to executive leadership. Offering advanced planning, problem-solving and presentation skills developed over 10 years in Sales & Customer Service Segment . Dedicated Senior Manager with 19 years of exceptional management performance. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Well-versed in operations management. Talented Senior Manager highly effective at facilitating communication between different areas to maximize team and business success. Focused on continuous business and professional improvement. Excellent communication & Multitasking abilities .
Working on Different Modules of CRM- Enterprise Application/ LOS/ Core Flex Banking Software/ Digital APS/IDEA LOS/CBCI/ Microsoft Teams / Microsoft Outlook.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Senior Manager, Business Intelligence
HDFC BANK
PUNE, MAHARASHTRA
02.2008 - Current
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Handled massive quantities of business intelligence data MIS Hourly Basis.Recommended and implemented successful strategies to maximize revenue.
- Collected data from wide-ranging sources.
- Examined quarterly financials to determine business operating capacity.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Recommended and implemented successful strategies to maximize revenue.
- Implemented productivity benchmarks across all departments to maximize company revenue.
Deputy Manager
Kotak Mahindra Bank Ltd
Pune , Maharashtra
03.2007 - 02.2008
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Pursued every opportunity to learn about Asset Portfolio business at all levels and improve team member support.
- Interviewed, performed background checks, hired and trained 200 of associates in 20 Years.
- Maximized resource utilization during Cost Effective projects to uphold strict budget targets.
- Conducted Quarterly audits annually to keep store presentable and functional.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Maintained, documented and presented progress reports to leaders.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Assistant Manager
Axis Bank Ltd ( Uti Bank Ltd)
Pune, Maharashtra
05.2005 - 06.2007
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Team Leader
Development Credit Bank Ltd
PUNE, MAHARASHTRA
03.2004 - 05.2005
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
Education
Bachelor of Commerce - Banking & Finance
Symbiosis College
Pune 03.1996 - 04.2001
MBA - FINANCE
NIBM
CHENNAI 03.2006 - 04.2008
ADCA - COMPUTER
CDAC
PUNE 05.2000 - 04.2002
Skills
Troubleshooting and problem resolution
undefinedInterests
Exploring News Ideas, Concepts
Timeline
Senior Manager, Business Intelligence
HDFC BANK
02.2008 - Current
Deputy Manager
Kotak Mahindra Bank Ltd
03.2007 - 02.2008
MBA - FINANCE
NIBM
03.2006 - 04.2008
Assistant Manager
Axis Bank Ltd ( Uti Bank Ltd)
05.2005 - 06.2007
Team Leader
Development Credit Bank Ltd
03.2004 - 05.2005
ADCA - COMPUTER
CDAC
05.2000 - 04.2002
Bachelor of Commerce - Banking & Finance
Symbiosis College
03.1996 - 04.2001
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