Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manisha Raghav

Mohali

Summary

Dynamic and adaptable professional with a proven track record at Indigo, excelling in customer experience optimization and conflict resolution. Skilled in building relationships and upselling, I thrive in fast-paced environments, ensuring customer satisfaction and driving team success. Passionate about delivering exceptional service and fostering positive interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cabin Crew Member

Indigo
Chandigarh
02.2022 - Current
  • Developed excellent interpersonal skills, adaptability, and team work in fast paced environment.
  • Gained firsthand experience in under standing people from diverse background, improving customer service.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service Representative

Teleperformance
Mohali
08.2020 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Supported sales team members to drive growth and development.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Care Executive

Competent synergies
Mohali
05.2019 - 12.2019
  • Gathered customer feedback and reported it to management for further action.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.

Education

Bachelor of Science - Medical

B Sc. Medical
Punjab University
04-2020

Secondary Education - 10+2

Govt. Model Sen. Sec. School
Chandigarh
04-2015

Matriculation - Basic

S.G.G.S Sen Sec School
Chandigarh
04-2013

Skills

  • Adaptability and quick learner
  • Basic sales principles understanding
  • Upselling and client retention
  • Customer experience optimization
  • Cross-functional team collaboration
  • Communication and relationship building
  • Conflict resolution

Certification

  • Science of Exercise (Coursera)
  • Diet and nutrition coach certification (Udemy)

Timeline

Cabin Crew Member

Indigo
02.2022 - Current

Customer Service Representative

Teleperformance
08.2020 - 03.2022

Customer Care Executive

Competent synergies
05.2019 - 12.2019

Bachelor of Science - Medical

B Sc. Medical

Secondary Education - 10+2

Govt. Model Sen. Sec. School

Matriculation - Basic

S.G.G.S Sen Sec School

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Manisha Raghav