Manisha Ramesh

• Proven senior experience as a Scrum Master with strong expertise in Agile methodologies and Scrum practices, consistently recognized and awarded for outstanding leadership and successful project delivery.
• Delivered 15+ projects on time and within budget for high-value clients across mission-critical banking platforms.
• Coached and mentored 3+ Agile teams, leading to a 25% increase in velocity and 30% drop in sprint spillovers over 6 months.
• Spearheaded 60+ sprint cycles, maintaining 95%+ on-time delivery rate by aligning teams to well-defined sprint goals.
• Facilitated 200+ Agile ceremonies, improving team alignment, transparency, and driving continuous improvement through actionable retrospectives.
• Reduced impediment resolution time by 40% via active stakeholder management and timely escalations.
• Improved sprint goal predictability by 35% by implementing definition of done (DoD) checklists, refined backlog grooming, and real-time burndown tracking.
• Collaborated with Product Owners to maintain a refined and prioritized backlog 2+ sprints ahead, reducing planning time.
• Implemented metrics-driven dashboards (Jira, Confluence) to track KPIs like sprint velocity, burn-downs, and cycle times—boosting stakeholder confidence and decision-making.
• Advocated Agile best practices through internal Agile workshops, improving team Agile maturity.
• Drove cross-team synchronization for dependencies across 3+ teams, reducing blocked stories.
• In addition to the project, ensured 98% adherence to Maintenance defect SLAs, supporting seamless KHD releases and AMR timelines, increasing client trust and system stability.
• Partnered with QA leads and Engineering Manager to proactively identify and resolve blockers in the release plan, enhancing overall release quality and ensuring timely delivery.

• Held dual responsibilities as Scrum Master and Product Engineer, successfully balancing Agile leadership with hands-on development to deliver high-quality, timely solutions.
• Recognized as the youngest Scrum Master on the team, quickly adapting to the role and demonstrating strong leadership and communication skills.
• As Scrum Master, effectively managed sprint backlogs, planning, scrum boards, daily stand-ups, kick-offs, release planning, impediment resolution, sprint reviews, and retrospectives, ensuring consistent delivery and team growth.
• Being a techno-functional Scrum Master enabled smooth delivery by owning sprint design documentation, conducting code reviews, and addressing product owner demo feedback — all completed within the sprint timeline, ensuring zero delays in the Agile cycle.
• Acted as Subject Matter Expert (SME) in functional areas including Direct Debits, Cheques, Drafts, Cards, Multi-Company, Account Closure, AA (Loans & Deposits), Clearing, Standing Orders, and Funds Transfer.
• Developed APIs and event-driven solutions to enhance system performance, scalability, and integration across services.
• Spearheaded product improvement initiatives like TAT optimization and API Builder WB2.0, coordinating effectively across cross-functional teams to ensure on-time delivery.

• Worked on software maintenance as part of the SDLC, focusing on resolving client-reported issues and defects efficiently.
• Delivered high-quality T24 code for bug fixes, performance enhancements, and effective workarounds within tight turnaround times.
• Provided rapid and effective resolutions to critical client queries during go-live and hotfix phases, ensuring minimal disruption and high client satisfaction.
• Experienced in T24 customization for Enquiries and Versions, delivering tailored solutions based on business requirements.

Anna University – Department of Information Technology

(Research Support Intern)

• Collaborated under the guidance of the Head of Department (HOD) to set up and support Big Data processing environments.
• Successfully implemented the Hadoop framework to facilitate distributed data processing for academic research initiatives.

Big Data | Hadoop

QuickPlay - Acquired by AT&T

(UX Research & Testing Associate)

• Led usability and A/B testing efforts to enhance user experience across platforms such as AT&T DirectTV, Fox TV, and HOOQ.
• Contributed to optimizing premium video distribution for IP-connected devices through iterative testing and feedback analysis.

Usability Testing | A/B Testing | UX Analysis