Manisha Sharma

Platform Development

• Stabilization of existing product
• Integration of New products/insurers
• Development of new features
• Quality benchmarking with market
• Partner’s performance visibility
• Sanity assurance by testing
• Liasoning between Sales, Development team & Insurer

Platform Adoption

• Driving platform adoption by boosting sales team.
• Implementing motivational strategies and training, enhancing user productivity.
• Designed reward schemes to drive platform adoption for sales Team.
• Day to Day platform error tracking & problem solving
• Working on Core Motor products online & offline both

Offline Retail Channel

· Setup a core Retail Motor Sales Channel from 0 and built a team of 10+ members.

· Driving core Motor Insurance B2B sales through offline mode.

· Escalations handling – financial & non – financial

• Initiated pilot project "Device Genie" to boost revenue from non-insurance products via Motor Insurance Partners.
• Achieved rapid sales growth from 0 to 100+ within three months.
• Proactively addressed product queries, ensuring prompt resolution and maintaining partner satisfaction.
• Collaborated with Zopper's Warranty and Service departments to provide tailored solutions to customers.
• Transitioned to Motor Insurance segment in December 2021.
• Mastered motor insurance concepts within one month.
• Successfully set up & managed Motor Renewal Business

· Conducted lead generation targeting premium apartment residents.

· Averaged 120+ outbound calls daily.

· Identified interior needs of customers to generate leads.

· Facilitated lead transfer to associated Interior Designers, ensuring follow-up until closure.

· Achieved a minimum of 3 final interior bookings monthly.

· Created team communications and meeting materials.

· Collaborated with Interior Designers to meet targets.

· Adhered to standards and regulations for a safe working environment.

· Managed pre and post-sales service aspects effectively.

· B2C Hardcore Sales

· Contributed to training and onboarding of new staff members.

· Managed high-volume telemarketing operations efficiently using client management software and computer dialing systems.

· Maintained an average of 100+ outbound/inbound calls daily.

· Achieved monthly sales targets ranging from 1 to 5 Lacs.

· Handled diverse customer data including B Data, Deferred Data, and Online Data.