Manisha Silmana
Project Manager (Role)
Noida
Summary
Dynamic Senior Manager at HCL Technologies with a proven track record in project oversight and process optimization. Expert in Agile methodologies, enhancing team productivity and client satisfaction. Successfully managed budgets and vendor relationships, driving operational excellence and achieving financial objectives while fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Senior Manager
HCL Technologies
03.2017 - Current
- Streamlining the new centralized team for delivering work for PMO, including resource onboarding/offboarding, resource hiring, billing, revenue tracking, and audits.
- Worked on documents, including the RACI Matrix, Compliance, and Organizational Structure, as per the HCL new guidelines. • Facilitated the adoption of Agile approaches, standard methodologies, and tools.
- Partnered with the Product Owner and cross-functional POD to deliver incremental value.
- Coordinated and facilitated all Agile ceremonies for the assigned POD.
- Guided and coached teams on Agile principles, enhancing their understanding and application.
- Identified and managed risks, developing contingency plans to ensure results.
- Collaborated with cross-functional teams to ensure project alignment with business objectives.
- Monitored project progress and performance, providing regular updates to stakeholders.
- Implemented continuous improvement initiatives to enhance team efficiency and productivity.
- Expertise in mapping business requirements by identifying the needs, goals, and objectives as per the client, which includes resource hiring, resource onboarding, resource training, and setting the billing as per the contractual requirement.
- Driving the procurement process and coordinating with the team to meet project requirements as per the contract.
- Responsible for conducting and providing the training to all PMO teams across multiple divisions.
- Well-versed in the company requirements; hence, I became a part of the HCL Interview Panel for the Strategic Hiring Team, onboarding team resources, and training the team. Operations Excellence.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
Senior Analyst
Capgemini (IGATE)
02.2014 - 03.2017
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Associate Customer Care Representative
Computer Science Corporation, CSC
12.2009 - 01.2014
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Education
MBA - Human Resources Management
IMT Ghaziabad
Ghaziabad, India 04.2001 -
Skills
Goal-oriented planning
Workforce skill enhancement
Process optimization
Team leadership
Project oversight
Key account management
Project supervision
Vendor relationship management
Compliance management
Financial management
Quality control management
Inventory tracking
Financial performance tracking
Facilitating project handovers
Contract renewals
Procurement expertise
Client account management
Documentation of training programs
Project financial planning
Project management best practices
Stakeholder requirement gathering
Timeline
Senior Manager
HCL Technologies
03.2017 - Current
Senior Analyst
Capgemini (IGATE)
02.2014 - 03.2017
Associate Customer Care Representative
Computer Science Corporation, CSC
12.2009 - 01.2014
MBA - Human Resources Management
IMT Ghaziabad
04.2001 -