Manisha Singh
Pune
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Manager
Yes Bank
Pune
03.2024 - Current
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Created processes for handling customer complaints effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Maintained records of all operational activities for future reference.
- Worked closely with customers to understand needs and resolve diverse issues.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Verified identity documents when required for certain types of transactions.
- Maintained clean and organized work area at all times.
- Processed customer payments in a timely manner while providing excellent customer service.
- Led team in implementing customer service improvement initiatives.
- Managed daily operations and ensured compliance with banking regulations.
- Facilitated regular meetings to discuss team goals and project updates.
Deputy Manager
Axis Bank Ltd
06.2021 - 02.2024
- Acting as the main custodian of all branch operations, soliciting new business and managing existing clients
- Performed periodic Internal Audit of banking procedure
- Processing of Cash and Non-Cash transaction at the Teller counter
- Maintaining all reports regarding Daily Transaction
- Clearing with Record Management system
- Maintaining customer relations and cross-selling
Assistant Manager
Suryoday Small Finance Bank
Pune
01.2019 - 06.2021
- Manage daily operation of growing branch of the bank with a primary focus on driving revenue growth, increasing profit, and managing risk
- Cash Authorization and cash handling
- On site ATM bading
- Maintain all reports regarding Daily Transaction, Clearing with Record Management system.
Sales Officer
AU Small Finance Bank
Pune
12.2017 - 11.2018
- Lead Generation and Cross Sealing of Bank Products and third party products
- Handle CMS Operations
- Handle Cash Counter
- Oversee the account opening maintaining process in lines with full KYC requirements.
Education
MA - Political Science
Pune University
05.2016
PG Diploma - Banking
Accounts Field Sales SP Certificate Qualified -
Skills
- MS Office
- Quick Thinker
- Customer Dealing
- Attention to Detail
- Determination
- Full Professional Proficiency
- Operations Management
- Sales and Marketing
Languages
Timeline
Manager
Yes Bank
03.2024 - Current
Deputy Manager
Axis Bank Ltd
06.2021 - 02.2024
Assistant Manager
Suryoday Small Finance Bank
01.2019 - 06.2021
Sales Officer
AU Small Finance Bank
12.2017 - 11.2018
MA - Political Science
Pune University