Manisha Suna
Talent Acquisition Co-Ordinator
Summary
Passionate HR professional with over 4+ years of experience in managing end-to-end recruitment and HR deliverables. Adept in recruiting, sourcing, HR generalist affairs, and employee lifecycle responsibilities. Demonstrated track record of enhancing employee experience through comprehensive HR solutions. Proficient in utilizing tools like Workday and ServiceNow to streamline processes and optimize efficiency.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Talent Acquisition Coordinator
IBM ( Payroll : Superseva Global Services Pvt Ltd)
07.2024 - Current
- Scheduling Interviews & coordinating with hiring managers & getting feedback from Panels
- Sending interviews invites & confirmations to candidates
- Managing Calendars and scheduling meetings for recruitment related activities
- Monitor and adjust schedules as needed to accommodate changes or unexpected events
- Communicate Schedule changes in timely manner
- Responsible for creating a positive candidate experience through operational excellence on activities to hire and onboard talent
- Provides a wide range of administrative services in support for Recruitment Strategy, integral role in on-boarding candidates successfully
- Manage the applicant flow within our applicant tracking system
- Ensure candidate status updates happen in a timely manner
- Identify process efficiencies and opportunities for improving the applicant or hiring manager experience
- Construct and analyze detailed reporting from applicant tracking system
- Ensure audit compliance
- Meet/exceed key performance metrics to include stakeholder experiences, response times and quality
- Working with India Talent Acquisition team comprising of Recruiters, Hiring Managers, Candidates & Operation leads
Talent Acquisition
ANZY GLOBAL
08.2021 - 02.2023
- Scheduled meetings with department heads and hiring managers to discuss their workforce requirements
- Conduct an initial review of resumes, shortlisted the candidates based on essential qualifications, scheduling interviews, performing reference checks and skill evaluations
- Expertise in refining searches, industry mapping and actively sourcing mandates from multiple channels including lead generation, employee referrals, social media and other conventional job portals
- Worked as an individual contributor for multiple clients & positions on various skills across junior, mid, and senior levels
REPRESENTATIVE HR SHARED SERVICES
DELL TECHNOLOGIES
04.2019 - 03.2021
- Subject Matter expert in for all queries related to employees from Hire to retire
- Supported employees in creating good experience by providing end to end HR Solutions globally
- Worked closely with multiple Global HR teams for daily operations in solving queries, process documentations and improvements etc
- Job shadowing with the HR Site Operations and handling most of the letter request cases like Employment letter, Compensation letter(Workday), travel letters and customization letter
- Tracked and measured teams performance for HR cases logged, timeliness and surveys
- Assisted issues related to On-boarding for pre hires through the ServiceNow Chat
SENIOR CUSTOMER EXECUTIVE
QCONNECT BUSINESSSOLUTIONS PVT LTD
10.2018 - 03.2019
- Provided customer service and account management support services for Union Bank of India Handled incoming questions
- Managed to solve their complaints regarding lost debit card and card blockage
TECH SUPPORT EXECUTIVE
HINDUJA GLOBALSOLUTIONS
07.2017 - 10.2018
- Ensured all new broadband call activities are in accordance to set guidelines
- Ensured appropriate collection procedure and maintain the customer service focus
- Overcame client's objections/rejections to company products and convinced them
- Answered calls professionally providing complete information about Airtel tariff, take/order cancels or obtain details about complaints
- Received Top Gun award at HGS
- Received appreciation from clients and customers for my delegation of work at HSG
Education
MBA -
Rourkela Institute of Technology
Rourkela, India 04.2001 -
Bachelor of Science -
Ispat Autonomous College
Rourkela, India 04.2001 -
Skills
- Customer Centric
- Time Management
- Active listening
- Screening resumes
- Candidate sourcing
- Onboarding coordination
- Interview scheduling
- Recruitment
- Cold calling
- Onboarding support
- Teamwork
- Excellent communication
- Talent acquisition
Tools
- Workday
- ServiceNow
- MS Office
Awards
- Received Top Gun award at HGS.
- Received appreciation from clients and customers for my delegation of work at HSG.
Timeline
Talent Acquisition Coordinator
IBM ( Payroll : Superseva Global Services Pvt Ltd)
07.2024 - Current
Talent Acquisition
ANZY GLOBAL
08.2021 - 02.2023
REPRESENTATIVE HR SHARED SERVICES
DELL TECHNOLOGIES
04.2019 - 03.2021
SENIOR CUSTOMER EXECUTIVE
QCONNECT BUSINESSSOLUTIONS PVT LTD
10.2018 - 03.2019
TECH SUPPORT EXECUTIVE
HINDUJA GLOBALSOLUTIONS
07.2017 - 10.2018
MBA -
Rourkela Institute of Technology
04.2001 -
Bachelor of Science -
Ispat Autonomous College
04.2001 -
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