Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic
Manisha Sundarray

Manisha Sundarray

Summary

PMP & CSPO certified Leader with 19 years of experience in providing strategic leadership to SaaS cloud Enterprise application development practice in Salesforce, Highradius, IBM to enhance customer experience through outcome led engagements and high quality deliverables. Responsible for business enablement, innovation, practice development, business delivery and practice operations. Extensive Consulting experience in implementing SaaS Cloud applications by engaging with global clients, developing & up-skilling teams and building robust operating models to successfully deliver niche solutions to clients based in North America and Europe. 7 years of experience as People Manager, managing product managers, project managers, leads, technical

Overview

19
19
years of professional experience

Work history

Senior Manager Product Management

Salesforce
02.2022 - Current
  • Delivered in global operating model with diverse partners, requirement gathering, development, testing, release and hypercare phases with 100% success
  • Launched Salesforce Trailhead Academy Subscription and Tableau Training Pass projects to market resulting in $141M projected revenue & 220K users in 3 years
  • Created long-term & short-term Product vision & roadmap
  • Adhered to the current project management methodology while influencing best practices, process improvements, and procedures
  • Lead multiple projects by owning project status & project lifecycle, manage complex business issues
  • Evaluated and approved hiring, firing and promotions requests
  • Used exceptional planning and organisation skills to manage multiple, large-scale projects across 3 domains
  • Led teams to pursue Continued Professional Development, challenge existing systems and surpass established goals
  • Assessed all product lifecycle phases, identifying and recommending opportunities for development
  • As People Manager in Product Management, develop & own short-term & long-term roadmap/vision, strategic plans, capability and people development for Salesforce domains - Trailhead Academy Learning Management, Service Cloud reimagined, Customer Success Integration and Professional Services

Director Consulting

Highradius
06.2021 - 02.2022
  • Spearheaded client implementation of complex SaaS Cloud Fintech products for Fortune 500 clients based out of USA
  • Collaborated with multiple client’s executives, VP & CXO, for successful shipping of Highradius products in multiple projects
  • Managed Project Managers, Leads, Techno-functional Consultants as People Manager, responsible for performance management, development, growth of talent, capacity planning & building
  • Participated in pre-sales, response for proposal activities & client orals along with Sales team
  • Ensured adherence to organization’s key performance indicators, vision and goals for all employees
  • Grew practice by hiring talented candidates and scaling up operations to achieve 100% YoY growth
  • Role model for practice by leading from the front and by example
  • Presented complex information to diverse audiences with clarity and confidence

Senior Business Manager

IBM
07.2008 - 06.2021
  • Delivered large projects of 25+ cross-functional global team as Delivery leader and People Manager, to deliver Oracle HCM Cloud, PeopleSoft, ERP Cloud, Taleo, Service Cloud, Sales Cloud, Mulesoft, Integration Cloud solutions ensuring 100% success with 35% Gross profit
  • Ensured continuous improvements resulting in additional revenue & cost savings of 15%
  • Enhanced user adoption of Oracle Cloud by collaborating with client’s key stakeholders and senior executives(VP/CXOs), resulting in Client Satisfaction (CSAT) / Net Promoter Score (NPS) of 10
  • Worked with Fortune 100 & 500 clients from USA, Canada, UK, Germany, France, AUS. Some key clients: Daimler AG, Tokio Marine North Americas Inc, Air Canada, CVS Caremark, Metlife, GSK Pharma, UPS & many more
  • Pioneered the idea & developed IBM's public cloud service offering CIA framework
  • Created IBM assets like Cognitive Agent assist, Client citations, IBM global talent assessment questionnaire, Traceability & RICEW matrix
  • Provided Subject Matter Expertise on Oracle Cloud & PeopleSoft implementation, Upgrade, Data Archiving, Test Framework offering best-practice guidance on business processes, practice development to multiple business teams
  • Strengthened IBM’s Oracle consulting delivery governance, tools & methodology and delivered robust solutions to clients
  • Actively supported US & global pre-sales & sales teams to influence solutioning of 15+ new projects in US, Europe, AUS by creating solutioning artifacts & participating in client orals
  • Conducted Project quality assurance, created assets & accelerators & Oracle project delivery frameworks to enhance projects execution efficiency by 15%
  • Ensured practice development & growth through recruitment, training, mentorship and coaching

Module Lead

Birlasoft
11.2006 - 07.2008
  • Supervised team of 10+ members to deliver Oracle PeopleSoft HR & FSCM functionalities
  • Improved efficiency of customer's business teams by 15

Technical Lead

Tech Mahindra
07.2004 - 11.2006
  • Implemented Oracle PeopleSoft HR resulting in automation of manual tasks by 25%
  • Collaborated with Customers Business analysts teams based out of USA & UK to digitally transform their legacy systems and bring 40% efficiency

Education

PGDBA, Masters - Business Administration and Information Technology

Symbiosis
/2011 - /2013

Bachelors of Technology - Engineering

College of Engineering & Technology
/2000 - /2004

Senior High School - Mathematics, Physics, Chemistry, Computers

Delhi Public School
/1986 - /2000

Skills

  • Program Management (PMI-PMP) certified
  • Product Management (CSPO) certified
  • Microsoft Azure Cloud Fundamentals certified
  • Oracle HCM Cloud certified
  • Oracle PeopleSoft certified
  • IBM Manager certified
  • People Management of upto 30 members
  • Global Fortune100 & 500 Client management
  • Agile project management
  • Salesforce, Highradius Fintech, Oracle Cloud, Peoplesoft
  • Employee performance management
  • Recruiting and hiring

Accomplishments

  • Spot award for excellent performance in Salesforce
  • Excellence & Manager’s Choice Awards 13 times in IBM for successful project delivery for Fortune 100 clients
  • Deep Skills award at IBM for SME contribution
  • STAR award in Birlasoft for innovation and automation
  • Top performer in Annual Performance for 18 years
  • Scored 99.99 percentile in Mathematics Olympiad in India

Languages

English
Fluent
Hindi
Fluent

Timeline

Senior Manager Product Management

Salesforce
02.2022 - Current

Director Consulting

Highradius
06.2021 - 02.2022

Senior Business Manager

IBM
07.2008 - 06.2021

Module Lead

Birlasoft
11.2006 - 07.2008

Technical Lead

Tech Mahindra
07.2004 - 11.2006

PGDBA, Masters - Business Administration and Information Technology

Symbiosis
/2011 - /2013

Bachelors of Technology - Engineering

College of Engineering & Technology
/2000 - /2004

Senior High School - Mathematics, Physics, Chemistry, Computers

Delhi Public School
/1986 - /2000

Similar Profiles

Create profile
Manisha Sundarray