Manisha Anil Lohare
Nashik
Summary
Results-driven sales officer with a proven track record in customer relationship management and consultative selling. Committed to delivering exceptional service and consistently exceeding sales targets. Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
9
9
years of professional experience
Work History
Sales officer
Trent Ltd.
Nashik
02.2023 - Current
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking, problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Cold called customers to build lead database.
- Coordinated sales efforts with marketing teams to increase profits.
- Provided accurate quotes and price information to inform customer decision-making.
- Customised service offerings to accommodate consumer needs.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Tailored communication and sales approaches to match diverse client needs and
preferences. - Developed strong client relationships to enhance customer loyalty and retention.
Equity Dealer
DBS Investment Pvt. Ltd.
Manmad
01.2021 - 01.2022
- Executed trades for equities, maintaining compliance with regulatory requirements.
- Analyzed market trends to inform trading strategies and decisions.
- Collaborated with clients to understand investment goals and preferences.
- Monitored stock performance using trading platforms and analytical tools.
- Prepared daily reports detailing market activity and trade executions.
- Educated clients on equity products and market dynamics during consultations.
Sales officer
Trent Ltd.
Mumbai
12.2019 - 08.2020
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.d
- Participated in training sessions to improve product knowledge and sales techniques.
- Sourced new sales opportunities through inbound lead follow-up.
- Cultivated relationships with existing customers to encourage repeat business.
- Trained junior sales staff on techniques for improving customer service experience.
- Attended industry events to build relationships with key contacts in the field.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Telecaller
Manasvi communication Airtel Pvt. Ltd.
Nashik
12.2016 - 12.2017
- Engaged customers through effective communication and active listening techniques.
- Provided product information and addressed customer inquiries promptly.
- Utilized CRM software to manage customer interactions efficiently.
- Assisted in resolving customer complaints with empathy and professionalism.
- Collaborated with team members to improve service delivery processes.
- Recorded and updated customer information accurately in the database.
Education
Master of Commerce - Advance cost accounting & cost system
Savitribai Phule Pune University
Pune08-2022
Some College (No Degree) - Certificate Course in Advance Accounting
Disha Computer Institute
NashikSkills
- Sales strategy implementation
- Consultative selling
- Team collaboration
- Customer relationship management
- Closing techniques
- Product knowledge
- Sales forecasting
- Employee guidance
- Upselling expertise
- Relationship building
- Product and service sales
- Effective communication
Accomplishments
In 10th grade, I secured first place in shot put (gola fek).
Timeline
Sales officer
Trent Ltd.
02.2023 - Current
Equity Dealer
DBS Investment Pvt. Ltd.
01.2021 - 01.2022
Sales officer
Trent Ltd.
12.2019 - 08.2020
Telecaller
Manasvi communication Airtel Pvt. Ltd.
12.2016 - 12.2017
Master of Commerce - Advance cost accounting & cost system
Savitribai Phule Pune University
Some College (No Degree) - Certificate Course in Advance Accounting
Disha Computer Institute