Manisha Prem

Solution Consultant in the Distribution Support Domain :-

• Processed new quotes and purchase orders, managed expedite pull-in and push-out requests, cancellation requests, document requests from clients, order status inquiries, credit and debit processing, and assisted our clients with various other queries and concerns over emails, calls, and chats.
• Utilized CRM Software to track client interactions, ensuring timely follow-ups, regular progress updates, and accurate record keeping.
• Maintained strong relationships with our clients through extraordinary customer service, warm and positive attitude, and attentive responses.
• Enhanced client satisfaction with effective communication and prompt solution of concerns.

Apprenticeship ( India Technical Apprentice) at Cisco :-

• Managed customer calls and provided detailed insights on Cisco Products, recommended the products that would best suit the requirements, and educated clients on current promotional offerings and products using persuasive selling tactics.
• Built positive relationships with customers and clients, increasing likelihood of repeat business and heightened profits.
• Maintained client records on key contact information, past collaboration with the organization, and their feedback about our products, services, events, and collaborated with other internal teams to resolve customer concerns with respect to the products, thereby ensuring client satisfaction.