Manish Kumar Agarwal
Banking, Insurance and Finance
5 Inside Surajpole Near Shiv Mandir Hari Das Ka Math Udaipur,RJ
Summary
Customer-focused professional with successful 7 years career in Banking and Insurance sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Branch Service Manager
Aditya Birla Finance Shared Service Limited
Udaipur, Rajasthan
12.2021 - Current
- Sales queries resolution in 100% agreed timelines.
- Resolving Walk-in customer queries in time with satisfactory resolution.
- Resolving Active agent’s queries in time with satisfactory resolution.
- Coordination with COPS for sales and customers query resolution.
- Follow-up with sale for Issuance in agreed TAT.
- Third party processing unit management.
- Established processing management with utmost accuracy.
- Coordination with Medi assist for arranging and smooth performing customers medical.
Privilege Banker
ICICI Bank Ltd
Udaipur, Rajasthan
11.2019 - 07.2020
- Perform compliance, service and operations in branch.
- Generate revenue through privilege customers.
- Meet 100% annual targets.
- Cross selling of new products and services for both new and existing privilege customers.
- Established good relationship with customers.
- Provide guidance and advice to customers about products and services offered.
Client Relationship Partner
YES Bank Ltd
Udaipur, Rajasthan
06.2017 - 11.2019
- Informed and suggested new banking products to customers.
- Adhered to AML/BSA requirements, audit procedures and other regulated banking activity.
- Managed customer requests while mitigating potential risk to bank.
- Maintaining good relationship with customers.
- Compliant towards KYC and all operational risk.
- Contributed to bank marketing and awareness campaigns to grow customer base.
Operations Team Leader
Ocean Across BPM Services
Ahmedabad, Gujarat
07.2015 - 05.2017
- Training New Employees.
- Analyzing 100% quality performance of employee in department.
- Conducting monthly performance review of allocated team and tracing their progress.
- Maintaining self and team's monthly performance reports.
- Getting involved with assigned clients and maintaining good and professional relationship.
Education
Bachelor of Computer Applications - Computer Applications
Mohan Lal Sukhadiya University
Udaipur 07.2012 - 07.2015
12th Commerce - Commerce
Alok Senior Secondary School
Udaipur 06.2011 - 05.2012
Skills
Self-Motivated
undefinedCertification
• Certification of Completion of ‘Export and Import Management’ training program under Bharat Udaan Mission in September 2020.
Additional Information
Father's Name: Mr. Vinod Agarwal
DOB: December 5, 1993
Marital Status: Married
Gender: Male
Timeline
Branch Service Manager
Aditya Birla Finance Shared Service Limited
12.2021 - Current
• Certification of Completion of ‘Export and Import Management’ training program under Bharat Udaan Mission in September 2020.
09-2020
• Certificate of excellence for outstanding performance in Regional Drive (May-June) 2020 at ICICI Bank.
06-2020
Privilege Banker
ICICI Bank Ltd
11.2019 - 07.2020
• Certificate of Achievement for being Top 3 Performer of South & West Region in Auto Loan Disbursement (Value) during Q1 (Apr-June) 2019-2020 at Yes Bank.
06-2019
• Qualified ‘Go for Gold' contest held for CASA and FD in Quarter 4 (Jan-March) 2019 at Yes Bank.
03-2019
Client Relationship Partner
YES Bank Ltd
06.2017 - 11.2019
Operations Team Leader
Ocean Across BPM Services
07.2015 - 05.2017
Bachelor of Computer Applications - Computer Applications
Mohan Lal Sukhadiya University
07.2012 - 07.2015
12th Commerce - Commerce
Alok Senior Secondary School
06.2011 - 05.2012
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