C. MOHAN RAJ
BRANCH BANKING
Chennai
Summary
Adept at driving operational excellence and revenue growth, I leveraged innovative strategies and dedicated leadership at Kotak Mahindra Bank to enhance customer satisfaction and team performance. My expertise spans staff training, sales management, and operations, achieving notable achievements in compliance and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Service Manager
Kotak Mahindra Bank
Chennai
01.2023 - Current
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Oversaw the hiring process for new employees, including interviewing candidates.
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Monitored daily operations and business for the efficiency and accuracy of transactions.
- Performed daily audits of cash drawers in order to detect any discrepancies or irregularities.
- Reviewed daily activity reports from branch employees to ensure compliance with banking regulations and procedures.
- Checked vendor payments and other accounting disbursements for accuracy and compliance.
- Built CASA, investment, and asset products to allocate resources.
- Provided effective coaching, training, and mentoring to branch staff in order to increase sales performance.
CSB Bank Limited
09.2022 - 01.2023
- Conducted regular performance reviews for all employees in the branch.
- Planned work schedules to maintain adequate staffing levels.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Resolved escalated customer complaints in a timely manner.
- Designed sales and service strategies to improve revenue and retention.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Analyzed competitors and market trends to facilitate business growth.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Performed regular audits of financial records in order to ensure accuracy.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Operation Manager
Indusind Bank Limited
01.2021 - 09.2022
- Account verifying the forms and documents of PVT Limited, Public Limited, corporate accounts as per KYC and AML norms
- Re-KYC updation for different type of account institutions
- Hands on experience in TASC (Trust, Association, Society, and club) and Corporate Account Handling
- Identify accurate risk rating for individuals/non-individual accounts to highlight high risk jurisdictions, cash intensive/high risk businesses and politically Exposed Persons (PEP)
- Handling EDD assigned customers and preparation of due diligence Report
- Monitoring AML and identifying customers account for suspicious transaction
- Handling Legal cases for CBI and Income tax departments related
- Re-KYC updating process for constitution wise
Branch Operation Manager
ICICI Bank Limited
01.2018 - 12.2020
- Account opening processes, KYC document verification service request processing
- Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework
- Account opening and maintenance for PVT Limited, Public Limited, Corporate and Individual Customers
- Ensure that all ID guidelines are met, protecting customer privacy and reducing exposure to losses
- Investigate and resolve the account inquires including legal transactions requiring coordination with legal counsel, internal support departments, outside attorneys and customers
- Manage profitability through generation of revenue and effective control of non-interest expense
- Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
- Adhere to policies and procedures and execute sales and service plays and processes
Asst Manager LISO (LIABILITIES OPERATIONS for New Accounts KYC Monitoring)
DCB Bank Limited
06.2015 - 01.2018
- Customer complaints Analysis and Resolution for Account opening / Amendments /Deliverables
- Ensure the delivery of the bank customer value proposition by leveraging on the bank services, platform and having the teams communicate to the customers well
- Developing processes, systems and procedures to improve process efficiency and establish best practice
- Re-KYC updating process for constitution wise
- QC Auditing for all type of account opening KYC and mandatory documents
Senior Officer Placed in Internal Services / Branch Transaction Monitoring & Branch NR Customer Service Executive
Standard Chartered Bank
01.2010 - 06.2015
- Liaising with the account opening procedures for different institutions
- Processing corporate customer salary instruction
- Checking & verifying cash management services for ATM cash reconciliation
- Verifying the Branch processing transaction and KYC vouchers and & Monitoring clearing cheques
- Handling of Legal case queries and retrievals for branch transaction & KYC vouchers
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Helped customer’s open and closes checking accounts, NR Account, savings accounts, personal loans, mortgages
- Conducted each client transaction for NEFT, RTGS and Internal transaction efficiently, accurately, and effectively
Education
MBA -
University of Madras
Chennai, TN, India01.2014
B.COM -
Pachaiyappa’s college
Chennai, TN, India01.2010
HSC -
K.E.N.C Higher Secondary School
Thiruvallur, TN, India01.2007
S.S.L.C -
Sri Lakshmi Hr Secondary School
Thiruvallur, TN, India01.2005
Skills
- Dedicated
- Innovative
- Self-motivated
- Staff training and development
- Sales management
- Key performance indicators
- Marketing
- Operations management
- Revenue generation
Certification
IRDA certified
Languages
- Tamil
- English
Hobbies and Interests
- Playing Cricket
- Power Lifting
- GYM
Technicalexpertise
Finacle, CRM, Ebbs, Iworks, Marvel, MS Office, Windows Environment
Personal Information
- Community: MBC
- Date of Birth: 10/24/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Branch Service Manager
Kotak Mahindra Bank
01.2023 - Current
CSB Bank Limited
09.2022 - 01.2023
Branch Operation Manager
Indusind Bank Limited
01.2021 - 09.2022
Branch Operation Manager
ICICI Bank Limited
01.2018 - 12.2020
Asst Manager LISO (LIABILITIES OPERATIONS for New Accounts KYC Monitoring)
DCB Bank Limited
06.2015 - 01.2018
Senior Officer Placed in Internal Services / Branch Transaction Monitoring & Branch NR Customer Service Executive
Standard Chartered Bank
01.2010 - 06.2015
MBA -
University of Madras
B.COM -
Pachaiyappa’s college
HSC -
K.E.N.C Higher Secondary School
S.S.L.C -
Sri Lakshmi Hr Secondary School