Manish Kumar Dubay

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Developed and maintained courteous and effective working relationships.
• Participated in team-building activities to enhance working relationships.
• Handled Number calls per day to address customer inquiries and concerns.
• Led projects and analyzed data to identify opportunities for improvement.

Promoted to Assistant Manager at Yourmudra.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Onboarded new temps by entering employee information into systems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in team-building activities to enhance working relationships.
• Worked with customers to understand needs and provide excellent service.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.