REENA DEVI
Summary
Motivated and detail-oriented professional seeking a challenging position in the banking sector where I can utilize my customer service experience, strong communication skills, and technical knowledge to deliver exceptional service and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Customer Service Executive
Cloud Flex
2022 - 08.2025
- Handle and manage customer data, records, and account updates accurately.
- Process service requests, applications, and documentation in a timely manner.
- Resolve customer queries via email, chat, or ticketing system.
- Coordinate with internal teams to ensure smooth workflow and issue resolution.
- Support customer service team by providing backend operational assistance.
Customer Support Executive
Tech Mahindra Ltd 18 Month
- Accurately maintain and update customer records in CRM/databases.
- Process customer requests such as billing corrections, refunds, or account updates.
- Handle customer queries through email, chat, and ticketing systems
- Escalate complex cases to higher-level teams with proper documentation.
- Maintain confidentiality and handle sensitive information responsibly.
Education
BCA -
GNDU
01.2019
Diploma - Computer Engg.
PTU
01.2015
10+2 - undefined
H.P. Board
01.2012
10th - undefined
H.P. Board
01.2010
Skills
- Knowledge of MS excel, word, power point
- Basic knowledge of MS operating systems like Windows XP, windows 7 & 8
- Basic computer hardware and networking knowledge
RESPONSIBILITIES
- Managed and updated customer records, ensuring accuracy and confidentiality.
- Processed service requests, billing adjustments, refunds, and account updates.
- Prepared MIS reports, documentation, and maintained backend operational data.
- Identified recurring issues and escalated them to higher management with detailed reports.
- Supported front-end service teams by providing backend operational assistance.
Additional Information
I hereby declare that the above information are true and to the best of my knowledge and if any discrepancies are found, my selection can be cancelled.
LANGUAGE KNOWN
English
Hindi
Punjabi
Timeline
Diploma - Computer Engg.
PTU
10+2 - undefined
H.P. Board
10th - undefined
H.P. Board
Customer Service Executive
Cloud Flex
2022 - 08.2025
Customer Support Executive
Tech Mahindra Ltd 18 Month
BCA -
GNDU
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