MANISH KUMAR JHA

CPSJIRA WORKTYPE

• Spearheaded mortgage processing activities within CPSJIRA, ensuring a smooth case lifecycle from initiation to closure.
• Maintained accurate and timely documentation of all mortgage-related tasks using JIRA workflow tools.
• Collaborated cross-functionally with underwriting, compliance, and processing teams to resolve issues efficiently.
• Ensured timely task escalation and resolution, contributing to reduced processing delays, and improved turnaround time.
• Achieved high accuracy and compliance scores by adhering to internal audit and regulatory standards.
• Regularly monitored and updated case statuses, providing stakeholders with real-time progress visibility.
• Trained and mentored new team members on JIRA processes and mortgage servicing standards.
• Contributed to process improvement initiatives by identifying inefficiencies and proposing scalable solutions.
• Met and exceeded performance benchmarks and SLAs in a fast-paced, high-volume environment.
• Recognized for strong organizational skills, attention to detail, and a customer-first mindset in mortgage servicing.

TAX SERVICING - SYSTEM DATA AUDIT AND QUALITY MANAGEMENT

• Perform comprehensive property tax searches using CoreLogic systems and third-party databases to verify tax assessments, billing, and payment status for mortgage accounts.
• Ensure that all property tax information is compliant with local, state, and federal regulations, ensuring the accuracy of tax data for mortgage servicing portfolios.
• Review and analyze property tax records and assessments to identify discrepancies, working with clients, tax authorities, and internal teams to resolve issues.
• Update and maintain CoreLogic systems with accurate and up-to-date property tax information, ensuring seamless integration with mortgage servicing platforms.
• Monitor property tax accounts for potential risks, such as unpaid taxes or liens, and collaborate with loan servicing and legal teams to mitigate risks.
• Confirm the timely and accurate processing of tax payments, including reconciling tax bills with mortgage servicer accounts, to ensure accuracy.
• Prepare regular reports for management, detailing the status of tax searches, tax payment verification, and compliance issues. Ensure all actions are properly documented.

TAX SERVICING - SEARCH

• Performed accurate property searches based on client-provided legal documents and various work types, such as ATA, ATP, LGL, LOL, DUP, ACQ, TBA, and TB4.
• Used GIS systems, GIS maps, Assessor, Collector websites, and RealQuest to locate properties and retrieve verified tax data.
• Verified Tax ID and property records in PAS (Property Administration System) to ensure correct mapping to borrower accounts.
• Cross-checked state owner names and parcel installment schedules to confirm accuracy and compliance with servicing standards.
• Reviewed and validated legal descriptions (lot, block, subdivision, metes, and bounds) to identify correct parcels in GIS and county databases.
• Ensured timely and accurate completion of property search tasks based on client-specific requirements and SLAs.
• Documented all search actions and outcomes in internal systems for audit and reporting purposes.
• Assisted in reducing risk by identifying incorrect or missing tax details before loan servicing processes.
• Maintained high accuracy and quality in handling property data across multiple counties and jurisdictions.