Sudipa Kar
Kolakata
Summary
Innovative senior process executive with several years of demonstrated expertise in process engineering and top level process leadership. Inspiring leader with proven success at spreading value of top-notch business processes throughout an entire organization. Especially gifted at making development and implementation of business processes entire team effort.
Overview
8
8
years of professional experience
Work History
Senior Process Executive
cognizant technology solutions private limited
Kolkata
2016.09 - Current
- I am working with Cognizant for 7 years 5 months as a Senior process associate with a role of Floor Support and OJT Trainer in a Banking Finance Operations. I am currently providing support to 14 production users. My major job role is to solve operational queries for my team and give them resolution for difficult tickets and to meet the TAT. Secondarily I also do daily production to help the team. Flexible to work in any shift with experience of working under pressure and over all I am a team player. I am looking for a change in my career so I am in search of new opportunity.
- Coordinated with regulatory bodies to ensure compliance with industry standards and practices.
- Assessed customer feedback to identify process-related issues and develop corrective actions.
- Collaborated with IT department to implement software solutions that automated critical processes.
- Designed and executed training programs for staff on new processes and technologies.
- Facilitated cross-functional team meetings to ensure alignment and integration of process improvements.
- Established and maintained a continuous improvement culture within the organization.
- Analyzed market trends to guide strategic planning for process innovation.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Arts - B.A HONS.(BENG)
SETH ANANDRAM JAIPURIA
Kolkata 2014-05
High School Diploma -
RAM JOY SEAL SISHU PATHSALA
Kolkata 2012-08
High School Diploma -
DUFF HIGH SCHOOL FOR GIRLS
Kolkata2010-04
Skills
- Ability to grasp new technical things quickly.
- Strong analytical, problem solving and client interaction skills.
- Doing production and processing US Mortgage document tickets
- Mentoring and conducting KT sessions for New Hires
- Performing QC checks as per the process requirement
- County certifications and processing new work type tickets
Languages
Bengali
First Language
English
Beginner
A1
Timeline
Senior Process Executive
cognizant technology solutions private limited
2016.09 - Current
Bachelor of Arts - B.A HONS.(BENG)
SETH ANANDRAM JAIPURIA
High School Diploma -
RAM JOY SEAL SISHU PATHSALA
High School Diploma -
DUFF HIGH SCHOOL FOR GIRLS
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