Manish Kumar Sharma
Team Manager
Gurgaon
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 12.7 years of extensive leadership experience in outsourcing as well as Captive industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Team Manager
Amazon india
Hyderabad
02.2022 - Current
- Managing team of 18 (Sr Associates, Process Experts & Sr Process Leads)
- Initiating and managing complex, departmental cross-company work, managing process workload and establishing priorities
- Improving process efficiency and effectiveness, development and implementation of tools and other automation
- Exploring upstream/ downstream improvement opportunities by working with business partners, identifying root cause and build long term solutions
- Customer management & Escalation handling
- Participation with HC planning team for forecasting of volume and resource management
- Vendor resource management
- Leading WBR call & interaction with different stakeholders
- Monthly 1:1 with team members
- Creating Goals for different level for team and planning their growth
- Bi-Weekly connects with program managers for continuous process improvement
Team Manager
Cognizant Technologies Solutions
Gurgaon
08.2021 - 01.2022
- Was Part of Transition for crucial Manufacturing client
- Due diligence for European region
- As a team manager, was responsible for hiring and setting up AP & AR team
- Planning of resources to ensure Knowledge Transfer is smooth
- Was responsible to lead transition from front end and established AP Process
- Handling KT calls and SOP creation & approval process in European & Turkish language
- Ensuring GO Live is as per plan
- AP was only area which did really well and was appreciated by customers
Team Lead
Cognizant Technologies Solutions
Gurgaon
10.2016 - 07.2021
- Leading Accounts Payable team of 15 associates
- UiPath studio X trained and tested
- Identified ideas to be automated through UiPath
- First person to implement UiPath automation in the process
- Working from Forefront to help teams meet technical challenges and provide resolution faced during the current WFH situation
- Added 4 RGFTEs in the current process for new line of business
- Client interaction & escalation handling and team management
- Bi-weekly & monthly deck - review
- Ensuring Team is at 100% TAT & Accuracy
- Mining of new projects
- Sample Audits on work done by team
- Worked on 2 major projects for AP(OCR Implementation & Peoplesoft Transformation)
- Published Daily health dashboard
- Audits performed - Quarterly, yearly and onshore
- Find revenue generating projects
- Transition from Ariba to Coupa
- Quarterly updating of FMEA
- Quarterly updating of Standard operating procedures
- Closely working on PMO for BCP
Subject Matter Expert
Cognizant Technologies Solutions
Gurgaon
09.2014 - 09.2016
- Streamlining of Payment Control Process since the process is in transition phase
- SOPs – Audits
- Handling payment control team
- Ensuring AP Team - fills up the Smoke screen first thing every day
- Updating data from production tracker to quality tool called Quart for entire AP team & allocate the data for QC to Offshore team & Onshore based on agreed percentage
- Given 7 lean ideas so far – Focus on standardizing process
- Worked as a Lean Catalyst.
Process Developer
Genpact International
Kolkata
05.2010 - 08.2014
- Took care of disbursement process for one of the biggest CPG US client and managed a team of three
- Took care of different payment requests from End Users through wire transfer within US and outside US
- Had to make sure that different payment runs are executed on time
- Had to make sure that NFCM controls in relation to disbursement are met
- Handed queries relating to disbursement
- Had to make sure that the team including myself responds to each and every e-mail on the same day it was received
- Handled foreign currency payments
- To ensure that the day-to-day deliverables are met on time
- Managed all the activities assigned to specific US Invoice Processing
- Responsible for meeting the client requirement at the process level
- Responsible for implementation of Lean Idea and automating the process as a Lean Catalyst
- Creation and updating of Standard Operating Procedures to ensure smooth workflow of the process
Education
Bachelor of Commerce - Accountancy
Burdwan University
Asansol, WB 05.2004 - 06.2008
I.S.C - Commerce
A.G. Church
Sodepur, WB 03.2002 - 03.2004
I - Commerce
A.G. Church
Sodepur, WB 03.2001 - 03.2002
Skills
Accounts payable expertise
undefinedAccomplishments
- Stream lined credit memo processing and reduced the value of open credit memos by more than 85 % within a span of just one and a half months impacting a dollar value of 3.2 million
- Stream lined the Foreign Currency Process and provided an impact of 1.2 million dollar
- Added 4 FTEs into the existing sub-process where several processes were losing on FTEs during COVID
- OCR implementation which provided productivity benefit of 2 FTEs
- Transition from Deutsche Bank to Bank of America for T&E which had an impact of approx. 200k dollar
- Implementation of People Soft version change
- Received 9 Bronze Awards for excellent performance and deliverables at workplace
- Created 4 bots using UiPath
Timeline
Team Manager
Amazon india
02.2022 - Current
Team Manager
Cognizant Technologies Solutions
08.2021 - 01.2022
Team Lead
Cognizant Technologies Solutions
10.2016 - 07.2021
Subject Matter Expert
Cognizant Technologies Solutions
09.2014 - 09.2016
Process Developer
Genpact International
05.2010 - 08.2014
Bachelor of Commerce - Accountancy
Burdwan University
05.2004 - 06.2008
I.S.C - Commerce
A.G. Church
03.2002 - 03.2004
I - Commerce
A.G. Church
03.2001 - 03.2002
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