Manish Tiwari
Chennai
Summary
Dynamic Executive Assistant with a proven track record at Elite Elevators Private Limited, enhancing operational efficiency and client relations. Expert in strategic planning and effective communication, I successfully streamlined workflows, achieving a 100% increase in project completion rates while managing sensitive information with utmost confidentiality. Proficient in Microsoft Office and project management tools.
Overview
11
11
years of professional experience
Work History
Executive Assistant (AGM) to Managing Director
Elite Elevators Private Limited
Chennai
08.2021 - Current
- Managed executive schedules, travel arrangements, and communications with stakeholders to ensure seamless coordination.
- Prepared strategic reports, presentations, and operational plans to enhance decision-making and efficiency.
- Organized meetings by developing agendas, recording minutes, and coordinating follow-ups with participants.
- Acted as point of contact for executives, facilitating communication with internal and external stakeholders.
- Monitored project timelines and deliverables, providing timely updates to executives on compliance matters.
- Managed email correspondence by responding to inquiries and resolving issues promptly while maintaining confidentiality.
- Ensured security of sensitive information throughout all communications and document handling.
Executive Assistant to Chief Executive Officer
EESS Global
New Delhi
01.2021 - 06.2021
- Managed executive schedules, travel arrangements, and communications with internal and external stakeholders, ensuring seamless coordination and prioritisation of tasks.
- Prepared strategic reports, presentations, and operational plans for senior management, enhancing decision-making processes and operational efficiency.
- Facilitated cross-departmental collaboration and coordinated key projects, achieving a 100% increase in project completion rates by streamlining workflows and improving communication.
- EESS Global make your Business Campus, Offices, Markets, Buildings safe with our advanced knowledge in emerging technologies in Security.
Executive Assistant to Whole Time Director
TRC Corporate Consulting
Gurugram
01.2019 - 12.2020
- Managed and traveled along with an executive for meetings and official trips, managing schedules, travel arrangements, and communication with internal and external stakeholders, ensuring seamless coordination and prioritisation of tasks.
- Prepared strategic reports, presentations, and operational plans for senior management, enhancing decision-making processes and operational efficiency.
- Facilitated cross-departmental collaboration and coordinated key projects, achieving a 100% increase in project completion rates by streamlining workflows and improving communication.
- TRC provide solutions span compliance, advisory, people, and digital transformation delivered with precision, not transactions.
Administrative Assistant to Government Officials
Ministry of Commerce and Industry
New Delhi
07.2015 - 12.2018
- Coordinated documentation, scheduling, and correspondence for high-ranking (i.e, Ministers, Secretaries, Additional Secretaries, and Joint Secretaries).
- Ensured confidentiality and compliance with government protocols and regulations, maintaining the integrity of sensitive information.
- The Department formulates, implements and monitors the Foreign Trade Policy ‘FTP’ which provides the basic framework and strategy.
Education
Post Graduation Diploma in Management - Business Strategy And Operations
Institute of Management And Technology
Ghaziabad, Uttar Pradesh, India12-2025
Bachelor's Degree - Commerce
University of Delhi
New Delhi, India10.2018
Skills
- Operational efficiency
- Client relations
- Effective communication
- Data analysis
- Report preparation
- Time management
- Email management
- Microsoft Office proficiency
- Cross-functional coordination
- Sales and marketing
- Client retention
- Change management
- Negotiation skills
- Key account management
- G Suite expertise
- Government relations and compliance
- Training and development
- Salesforce proficiency
- Jira expertise (Atlassian)
- Asana proficiency
- Proofhub Tool
- Project management skills
- Strategic planning abilities
- Business administration knowledge
- Risk management
Accomplishments
• Recognition for Dedication and Performance Award, In 2023, 2024, and in 2025, I have been honoured as a Core Member at Elite Elevators for the dedication, commitment, and contributions.
Projects
Head of operations
- Overseeing operations for branch offices and experience centers across multiple countries where the organization has an operational presence
- Responsible for ensuring efficient branch management, operational consistency, and service excellence across all locations
- Coordinating with regional teams to streamline processes, improve operational performance, and support business expansion initiatives
License and compliance management
- Managing licensing and regulatory compliance operations across multiple states
- Successfully completed licensing processes for five states and currently coordinating approvals and compliance requirements for six additional states
Regional Director – Sales
- Led regional sales operations across four states simultaneously, managing a team of 15 to 20 members
- Successfully generated significant revenue growth for the company through strategic sales management, team leadership, and market expansion
Learning & Development Department (L&D)
- Played a key role in establishing the Learning and Development function within the organization
- Designed and implemented service level agreements (SLA) and key result areas (KRA) for departmental performance and training frameworks
Quality Assurance (QA) Team
- Instrumental in setting up the Quality Assurance department from the ground up
- Developed and implemented SLA and KRA frameworks to ensure service quality, operational efficiency, and performance monitoring
Claims Processing Team
- Established and structured the claims processing function within the organization
- Defined SLA and KRA parameters to streamline claim handling, improve turnaround time, and maintain service standards
Book Launch – Ministry of Commerce & Industry
- Member of the organizing and drafting committee for a book launch event officiated by the Minister of Commerce & Industry
- Contributed to event planning, documentation, and coordination activities
Foundation Stone Laying Ceremony – Vanijya Bhawan (MoC&I)
- Part of the guest selection and coordination team for the foundation stone-laying ceremony of Vanijya Bhawan under the Ministry of Commerce and Industry
- Responsible for coordinating with government officials and managing protocol-related arrangements
Training Courses Certificates
- Rainmaker - POSH - Work Safe Training
- Basic Concept of Computer - NIELIT
- Google Digital Unlocked - Digital Marketing
Timeline
Executive Assistant (AGM) to Managing Director
Elite Elevators Private Limited
08.2021 - Current
Executive Assistant to Chief Executive Officer
EESS Global
01.2021 - 06.2021
Executive Assistant to Whole Time Director
TRC Corporate Consulting
01.2019 - 12.2020
Administrative Assistant to Government Officials
Ministry of Commerce and Industry
07.2015 - 12.2018
Post Graduation Diploma in Management - Business Strategy And Operations
Institute of Management And Technology
Bachelor's Degree - Commerce
University of Delhi