Manjappa Gowda
Bengaluru
Summary
Experienced in leading diverse teams to achieve project goals and enhance productivity. Foster collaboration and communication among team members, ensuring seamless workflow and timely completion of tasks. Continuously seek innovative solutions to improve processes and drive team success.
Overview
19
19
years of professional experience
Work History
Quality Team Lead - YouTube Partner Program
Cognizant Technology Solutions India Pvt Ltd
Hyderabad, India
05.2023 - Current
- Led team of 10 QAs to ensure compliance with YouTube Partner Program policies and community guidelines.
- Facilitated regular meetings to address progress, obstacles, and develop solutions.
- Managed project timelines and delegated tasks to achieve timely completion of objectives.
- Evaluated team performance, offering constructive feedback to enhance daily goal achievement.
- Conducted individual performance reviews and developed personalized growth plans.
- Delivered comprehensive training for new team members to support skill development.
- Collaborated with cross-functional teams to resolve escalations and mitigate risks effectively.
- Developed and monitored KPIs to track progress and identify improvement areas.
Virtual Medical Scribe
NPB Consultants Pvt. Ltd.
Bengaluru, India
08.2022 - 04.2023
- EHR worked on: ECW, Athena, NextGen
- Specialty: Family Medicine, ENT, Urgent Care
- Streamlined clinical workflows by providing real-time scribing services during patient examinations.
- Accurately transcribed medical consultations, enhancing documentation efficiency and supporting patient care continuity.
Virtual Medical Scribe
Aquity Solutions India Pvt. Ltd.
Bangalore
07.2021 - 07.2022
Medical Language Specialist
Nuance Transcription Services Pvt. Ltd.
Bangalore
02.2013 - 07.2021
Medical Transcription, Quality Analyst
MModal Global Services India Pvt. Ltd.
Mumbai
08.2007 - 08.2012
Education
HSC (Science) -
Tilak Education
Mumbai03.2003
SSC -
St. Lawrence High School
Mumbai03.2001
Skills
- Team leadership
- MBR and WBR presentations
- Executive team presentations
- Performance evaluation
- Project management
- Cross-functional collaboration
- Effective communication
- Team performance data analysis
- Task prioritising
- Employee performance reviews
- Employee coaching and mentorship
- Microsoft Excel (Advanced)
- Content Moderation
- Google AdWords
- Basics of Gen AI
- Written and verbal communication
- KPI development
- Process improvement
- Client support
Languages
English, Hindi, Marathi, Kanadda
Hobbies and interests
- Cricket
- Table Tennis
- Badminton
- Cooking
- Traveling
Timeline
Quality Team Lead - YouTube Partner Program
Cognizant Technology Solutions India Pvt Ltd
05.2023 - Current
Virtual Medical Scribe
NPB Consultants Pvt. Ltd.
08.2022 - 04.2023
Virtual Medical Scribe
Aquity Solutions India Pvt. Ltd.
07.2021 - 07.2022
Medical Language Specialist
Nuance Transcription Services Pvt. Ltd.
02.2013 - 07.2021
Medical Transcription, Quality Analyst
MModal Global Services India Pvt. Ltd.
08.2007 - 08.2012
HSC (Science) -
Tilak Education
SSC -
St. Lawrence High School