Manjeet Kaur
customer relationship management
Gurgaon
Summary
Logical Customer Support bringing 3years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working ni high-volume, high-stress environment. Diligent experience managing phone, online and consultative communications with customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Support Executive
PristynCare (Healthcare)
3 2022 - 12.2023
- "I manage around 25 to 30 patients daily, totaling over a thousand patients monthly, providing care and resolving queries promptly. Additionally, I achieved RNR (Resolve, Acquire, Patient) recognition within a year, excelling in providing top-notch patient experiences.
- Resolved over 700 of monthly patient complaints within 70% of TAT assigned
- Got appreciated for around 70 times on social platforms by the patients for great support and complaints resolution
- Average customer feedback on company’s platform was 4.1 during the complete tenure, highest achieved in a month was 4.7
- Was rewarded and recognized for 4 times against total of 14 months of tenure
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Shared strong relations with internal stakeholders which helped in prompt resolution of complaints
B2B Sales and Customer Support
Healthians (Healthcare)
10.2021 - 03.2022
- Analyzed sales data and trends to identify new growth opportunities and optimize sales performance
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques
- Negotiated complex deals with customers that resulted in mutually beneficial outcome.
- Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
- Increased sales by developing and implementing effective sales strategies.
- Boosted overall revenue with targeted marketing campaigns tailored to specific customer segments.
Sales Associate
PolicyX.com Insurance Web Aggregator Private Limited.
02.2020 - 10.2021
- Solved customer challenges by offering relevant products and services
- Provided positive first impressions to welcome existing, new, and potential customers
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy
- Generated new sales leads to achieve and exceed monthly sales goals
- Set and achieved company defined sales goals.
Customer Support Executive
Enser Communication Pvt. Ltd (oyo Process)
4 2019 - 12.2019
- Developed and actualized customer service initiatives to decrease wait times
- Responded to customer calls and emails to answer questions about products and services
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
12th - undefined
Senior Secondary Government School
10th -
Senior Secondary Government School
BBA -
Maharshi Dayanand University
04.2001 -
Skills
Communication Skills
Time Management
Ability to Multitask
Fast Learner
Computer Skills
Ability to Work ni a Team
Ability to Work Under Pressure
Customer Service
Abilities to handle Fidelio software
Customer Inquiry Management (CIM)
Timeline
B2B Sales and Customer Support
Healthians (Healthcare)
10.2021 - 03.2022
Sales Associate
PolicyX.com Insurance Web Aggregator Private Limited.
02.2020 - 10.2021
BBA -
Maharshi Dayanand University
04.2001 -
Customer Support Executive
PristynCare (Healthcare)
3 2022 - 12.2023
Customer Support Executive
Enser Communication Pvt. Ltd (oyo Process)
4 2019 - 12.2019
12th - undefined
Senior Secondary Government School
10th -
Senior Secondary Government School