Manjeet Shokeen
New Delhi
Summary
Dynamic leader with a proven track record at INTERGLOBE AVIATION (INDIGO AIRLINES), enhancing operational efficiency and team performance. Expert in airport and flight operations, excelling in cross-functional team management and clear communication. Achieved significant improvements in process automation and staff development, demonstrating exceptional problem-solving and relationship-building skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
Gurgaon
04.2024 - Current
- Diagnoses challenges and resolves them with suitable interventions.
- Enhance existing processes and implement new or existing processes.
- Closely work with the team of AMs and Sr. Executives.
- Conduct and delegate periodic load and trim audits, and ensure that policies and procedures are adhered to.
- Escalate the issues and safety incidents at the station level and conducted audits and spot checks at CLC.
- Facilitated conference calls with load and trim SPOCs of stations.
- Amendments and additions in the Load and Trim Manual.
- Monthly manpower projection and follow-up with the HR team for interviews.
- Performed routine delay assessments for load control.
- Delay closure in coordination with the station.
- Analyzing the areas that require automation.
- Maintaining weight schedules and circulars.
- Preparing Operational Reports.
- Identifying the requirements of logistics and stationery.
- Flyers and case studies pertaining to load control are released timely to stations.
- Prepare attendance and salary.
- Ensuring that grooming standards of staff and the office are followed and maintained as per policy.
- Liaison with regulatory authorities for various approvals.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Assistant Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
Gurgaon
04.2019 - 03.2024
- Implementing the Quality Enhancement Drive to improve the standard of CLC operations.
- Creating and maintaining an Excel spreadsheet for varied data (load sheet discrepancies, baggage offloading, and cargo offloading).
- Developing strategies and evaluations, data on LMC, skipper allocation, and load sheet edition count for conference calls over the whole Indigo Network.
- Monitoring payload penalties over the PAN India network and taking preventative and corrective action as necessary.
- Coordinating jump seats across all of India to ensure internal customers have a hassle-free journey.
- Escalating all offloaded payload data if a payload is offloaded for an uncontrollable reason.
- Proactively collaborating with stations to ensure optimal MAC at aircraft to reduce fuel costs.
- Working in proactive coordination with the cargo team to ensure that the cargo freighter runs smoothly and helps in generating the maximum revenue possible.
- Conducting L&T quality checks periodically throughout the whole Pan-India network to ensure SOPs are being followed.
- Arranging CEO activities to break up the monotony of work, and give the team a boost.
- Planning various staff training sessions in conjunction with the iFly Training Center.
- Allocated daily staff for more than 1,600 flights for smooth operation.
- Communicating baggage offloading root causes and taking preventive measures by moving passengers to another flight, restricting passenger LID, recommending a change of aircraft, changing an alternate route, and exploring other areas in the best interest of passengers and the organization.
- Following up, raising, and escalating every incident report in order to resolve it, and prevent a recurrence.
- Conducting a mentoring program for new hires.
- Establish effective coordination with all verticals for the smooth operation of the B777 in a joint venture with Turkish Airlines.
- I accomplished the post-flight documentation project and made sure that every post-flight document was uploaded to the internet portal every day.
- Run a Quality Enhancement Drive among the team.
- Conduct conference calls fortnightly with all the verticals to understand their challenges and feedback.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Duty Officer
CAMBATA AVIATION GROUND HANDLING PVT. LTD. - Load Control Operation
01.2006 - 02.2015
- Company Overview: Cambata Aviation was the leading ground-handling company in Delhi.
- I performed nine years as a duty officer for Cambata Aviation (Ground Handling) Company at the international airport.
- Supervised ground operations for both domestic and international airlines, and ensured that airline SOPs are followed to the best of the carriers' satisfaction, both in the terminal and at the ramp.
- Created manual and system load and trim sheets for a range of airlines, filed a flight plan with the local ATC, and gathered FIC and ADC for aircraft clearance.
- Assist cargo flight crew members in clearing customs and immigration.
- Established effective coordination among other verticals, such as Airline, Ramp, Cargo, Security, Passenger Services, and Air Operations, to ensure smooth operation.
- Collate the monthly meeting minutes and assemble them in a file using Microsoft Word for future organizational reference.
Education
Master of Commerce -
Himachal Pradesh University
Bachelor of Commerce -
Delhi University
Skills
- Airport and Flight Operations
- Cross-functional team management
- Clear communication
- Decision-making
- Work prioritization
- Relationship building
- Staff management
- Trend analysis
- Policy and procedure development
- Ramp Loading Management
- Team Leadership
- Problem Solver
- Escalation Management
- Time Management
Accomplishments
- Consistently rated as ‘Over Achiever’ for outstanding performance.
- Consistently recognized by Stations and Leaders through various '6E rewards'.
- Received 'For Each Other Batch' frequently from Stations representatives and other verticals for helping them outside of normal business hours.
- Awarded the 'Load Control Balancer' title.
- Awarded with "AOCS STAR" title.
Personal Information
Date of Birth: 12/14/83
Languages
- English
- Hindi
Professional licenses
- Alitalia Airways, MD-11 (Freighter) (COMBI), System & Manual Weight & Balance Trim Sheet
- Deccan Cargo, Airbus 310, System & Manual Weight & Balance Trim Sheet
- Qatar Airways, (Freighter) - A300-600, B777-200; (Passenger) - A340-600,330-300/200, A319/320/321, B777, System & Manual Weight & Balance Trim Sheet
- China Eastern, (Passenger) - A340-300/330-300/200, B737, A319/320/321, System & Manual Weight & Balance Trim Sheet
- Cathay Pacific, (Freighter) - B747-400/800; (Passenger) - A330-300, B747-400, System & Manual Weight & Balance Trim Sheet
- IndiGo Airlines, A320/A321/ATR, System & Manual Weight & Balance Trim Sheet
Certificates and trainings
Qualified for DGR Category 10 status with Indigo Airlines and Qatar Airways.
• Collaboration & Teamwork
• Time Management
Affiliations
- Suddenly due to operational requirement we started generating an OTP report and it used to take us more than 2 hours, later I made it auto generate with the help of some formulas and since then it takes our team just 2 minutes to generate that report. For which later I was also given the AOCS Star Award.
Certification
Airlines - ALITALIA AIRWAYS • DECCAN CARGO • QATAR AIRWAYS • CHINA EASTERN • CATHAY PACIFIC • INDIGO AIRLINES
(Load & Trim: System & Manual Weight & Balance Trim Sheet)
Aircraft Type: - MD-11 (Freighter) (COMBI) / Airbus 310 / (Freighter) - A300-600, B777-200; (Passenger) - A340-600,330- 300/200, A319/320/321, B777, B737 / (Freighter) - B747-400/800; (Passenger) - A330-300, B747-400 / A320/A321/ATR
P2F (CARGO FREIGHTER)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Project Details
- Analysis, Handling and updating all Flight Delays in Delay portal across all Indigo Network.
- Skipper Allocation
- L&T Takeover at International Stations
- Managing Post Flight documentation.
- Testing Flight Papers Portal.
- Streamline connecting baggages process
- Maintain Training records
- Conduct Error Mitigation Management Program.
- Conduct CEO activity every month.
- Prepare Flyers & Case Studies every week.
- Run Quality Enhanced Drive within team.
- Maintain OTP (On time performance) sheet.
References
References available upon request.
Timeline
Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
04.2024 - Current
Assistant Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
04.2019 - 03.2024
Duty Officer
CAMBATA AVIATION GROUND HANDLING PVT. LTD. - Load Control Operation
01.2006 - 02.2015
Master of Commerce -
Himachal Pradesh University
Bachelor of Commerce -
Delhi University
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