Manjeet Yadav
New Delhi
Summary
Dynamic Sr. Service Engineer with BPL Medical Technologies, skilled in troubleshooting complex medical equipment and enhancing service delivery. Proven track record in training junior engineers and ensuring quality assurance. Adept at customer service and equipment maintenance, driving improvements in operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sr. Service Engineer
BPL Medical TEchnologies
New delhi
06.2022 - Current
- Troubleshot complex medical equipment issues in hospital and clinical settings.
- Delivered technical support for BPL Medical Technologies' medical devices and systems.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Conducted routine maintenance on medical devices to ensure optimal performance.
- Trained junior engineers on equipment operation and troubleshooting techniques.
- Analyzed customer feedback to identify areas for service improvement initiatives.
- Doing quality control for newly arriving products.
- Handling the replacement process for products.
Service Engineer
Medipflege Pvt Ltd
New delhi
06.2018 - 06.2022
- Installed and configured equipment for optimal performance and customer satisfaction.
- Diagnosed technical issues and provided timely troubleshooting support to clients.
- Conducted routine maintenance on machinery to ensure reliable operation and safety.
- Collaborated with team members to resolve complex service requests efficiently.
- Documented service activities and maintained accurate records of repairs completed.
- Provided technical support for customers on site or remotely via phone or email.
- Installed, configured and commissioned new customer equipment according to specifications.
- Performed preventive maintenance of customer systems as per schedule.
Commercial Executive
Milk Infotech
Grugram
06.2016 - 05.2018
- Maintained accurate records of all transactions pertaining to commercial activities.
- Resolved customer complaints promptly in a professional manner.
- Handling the billing process for Apollo Tyers.
- Managing stocks and inventory
Education
MBA - Business Analytics
Amity University
Noida01-2024
Bachelor of Computer Applications - Computer Applications Development
SRK Collage
Gujarat05-2015
Skills
- Maintenance and repair expertise
- Training and mentoring
- Quality assurance
- Customer service
- Field service management
- Spare parts coordination
- Equipment upkeep
- Verbal and written communication
- Equipment troubleshooting
Accomplishments
- Best Customer Support Award for the year
- Above and Beyond Award for helping other teams in the absence of team members
Languages
Hindi
First Language
English
Beginner
A1
Gujarati
Beginner (A1)
A1
Timeline
Sr. Service Engineer
BPL Medical TEchnologies
06.2022 - Current
Service Engineer
Medipflege Pvt Ltd
06.2018 - 06.2022
Commercial Executive
Milk Infotech
06.2016 - 05.2018
MBA - Business Analytics
Amity University
Bachelor of Computer Applications - Computer Applications Development
SRK Collage