Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Manjeet Yadav

New Delhi

Summary

Dynamic Sr. Service Engineer with BPL Medical Technologies, skilled in troubleshooting complex medical equipment and enhancing service delivery. Proven track record in training junior engineers and ensuring quality assurance. Adept at customer service and equipment maintenance, driving improvements in operational efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Sr. Service Engineer

BPL Medical TEchnologies
New delhi
06.2022 - Current
  • Troubleshot complex medical equipment issues in hospital and clinical settings.
  • Delivered technical support for BPL Medical Technologies' medical devices and systems.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Conducted routine maintenance on medical devices to ensure optimal performance.
  • Trained junior engineers on equipment operation and troubleshooting techniques.
  • Analyzed customer feedback to identify areas for service improvement initiatives.
  • Doing quality control for newly arriving products.
  • Handling the replacement process for products.

Service Engineer

Medipflege Pvt Ltd
New delhi
06.2018 - 06.2022
  • Installed and configured equipment for optimal performance and customer satisfaction.
  • Diagnosed technical issues and provided timely troubleshooting support to clients.
  • Conducted routine maintenance on machinery to ensure reliable operation and safety.
  • Collaborated with team members to resolve complex service requests efficiently.
  • Documented service activities and maintained accurate records of repairs completed.
  • Provided technical support for customers on site or remotely via phone or email.
  • Installed, configured and commissioned new customer equipment according to specifications.
  • Performed preventive maintenance of customer systems as per schedule.

Commercial Executive

Milk Infotech
Grugram
06.2016 - 05.2018
  • Maintained accurate records of all transactions pertaining to commercial activities.
  • Resolved customer complaints promptly in a professional manner.
  • Handling the billing process for Apollo Tyers.
  • Managing stocks and inventory

Education

MBA - Business Analytics

Amity University
Noida
01-2024

Bachelor of Computer Applications - Computer Applications Development

SRK Collage
Gujarat
05-2015

Skills

  • Maintenance and repair expertise
  • Training and mentoring
  • Quality assurance
  • Customer service
  • Field service management
  • Spare parts coordination
  • Equipment upkeep
  • Verbal and written communication
  • Equipment troubleshooting

Accomplishments

  • Best Customer Support Award for the year
  • Above and Beyond Award for helping other teams in the absence of team members

Languages

Hindi
First Language
English
Beginner
A1
Gujarati
Beginner (A1)
A1

Timeline

Sr. Service Engineer

BPL Medical TEchnologies
06.2022 - Current

Service Engineer

Medipflege Pvt Ltd
06.2018 - 06.2022

Commercial Executive

Milk Infotech
06.2016 - 05.2018

MBA - Business Analytics

Amity University

Bachelor of Computer Applications - Computer Applications Development

SRK Collage
Manjeet Yadav