Manjit Kaur
Pune,MH
Summary
Operations and banking professional with 10+ years of experience supporting global banking clients across billing, transaction processing, system testing, and compliance-driven operations. Extensive hands-on exposure to ORMB, NEXEN, JIRA, invoicing platforms, and UAT support within regulated environments. Proven ability to work with onshore stakeholders, manage release cycles, document business processes, and support system migrations. Recently completed structured training and internship in digital marketing, adding foundational skills in SEO, email marketing, and digital campaign execution.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Invoicing and Billing Operations
03.2025 - Current
- Perform end-to-end invoicing and billing operations using ORMB, including bill generation as per approved calculation sheets and fee schedules.
- Validate billing data, identify discrepancies, and coordinate with business teams and clients for corrections and approvals.
- Raise dispute requests and billing waivers for excess or incorrect charges in ORMB in line with internal controls.
- Log and track system-related issues, defects, and enhancement requests through JIRA with detailed descriptions and impact analysis.
- Support UAT and post-deployment activities for accounts migrated from FiRRe to ORMB, ensuring billing accuracy and data integrity.
- Handle calls and walkthroughs with onshore teams to explain billing scenarios, defects, and resolution status.
- Collaborate with setup teams to correct newly created accounts and configuration issues within ORMB.
Specialist
Bank of New York
02.2023 - 02.2023
- Performed functional, regression, and UAT testing for ORMB and NEXEN applications supporting billing and transaction processes.
- Prepared detailed test cases, test scenarios, expected results, and execution evidence in alignment with business requirements.
- Identified functional gaps between legacy systems and newly developed platforms and raised defects through JIRA with proper prioritization.
- Actively participated in UAT cycles, validating end-to-end business flows before production sign-off.
- Maintained defect logs, test reports, release scope documents, and sign-off approvals for each deployment cycle.
- Coordinated closely with developers to explain defects, retest fixes, and confirm closure during release cycles.
- Created SOPs, user guides, and process flow diagrams using IGRAFX to support operations and training teams.
- Guided team members during testing phases and supported issue resolution to meet release timelines.
- Trained new joiners on ORMB, NEXEN workflows, testing standards, and JIRA usage.
Specialist
Bank of New York
05.2020 - 02.2023
- Collected and applied client payments accurately across multiple accounts and transaction types.
- Created vouchers to ensure correct fund allocation and accounting treatment within banking systems.
- Managed end-to-end transaction lifecycle activities, including remittance tracking and reconciliation.
- Coordinated with relationship managers and onshore teams to resolve payment discrepancies.
- Maintained transaction records and supported audits through accurate documentation and reporting.
Operations Executive
BNY Mellon India
04.2015 - 04.2020
- Digitized fee schedules and indexation data within the FSD team to support billing accuracy.
- Raised change instructions for discrepancies identified in fee schedules and pricing data.
- Maintained detailed credit and debit tracking spreadsheets for reconciliation and reporting.
- Worked closely with onshore stakeholders to resolve operational and billing-related issues.
Customer Executive
Tata Consultancy Services (TCS)
10.2014 - 04.2015
- Handled outbound customer interactions in compliance with RBI guidelines and Axis Bank internal policies.
- Promoted approved retail banking products including savings accounts, credit cards, and personal loans.
- Explained product features, eligibility criteria, interest rates, and applicable charges clearly and accurately.
- Ensured proper customer verification, documentation, and CRM updates for audit readiness.
- Achieved daily call targets and conversion benchmarks while maintaining quality and compliance standards.
Education
Bachelor of Arts -
B.C. College
Higher Secondary Certificate - undefined
St. Mary’s Goretti Girls School
Secondary School Certificate - undefined
Sri Guru Nanak Girls High School
Skills
Banking Operations & Regulatory Compliance
Timeline
Invoicing and Billing Operations
03.2025 - Current
Specialist
Bank of New York
02.2023 - 02.2023
Specialist
Bank of New York
05.2020 - 02.2023
Operations Executive
BNY Mellon India
04.2015 - 04.2020
Customer Executive
Tata Consultancy Services (TCS)
10.2014 - 04.2015
Higher Secondary Certificate - undefined
St. Mary’s Goretti Girls School
Secondary School Certificate - undefined
Sri Guru Nanak Girls High School
Bachelor of Arts -
B.C. College
DIGITAL MARKETING TRAINING & INTERNSHIP
- Digital Marketing Course & Internship
- 28 April 2025 – 31 October 2025
- Completed structured training in SEO fundamentals, email marketing, social media marketing, and campaign analytics.
- Supported content publishing, basic on-page SEO activities, and email campaign coordination.
- Tracked campaign performance and prepared basic reports using analytical and documentation skills.
- Applied process discipline and reporting standards learned from banking operations.
EARLY CAREER EXPERIENCE
- Front Desk Executive – Nav Kisan Bio Plantec Ltd, Jamshedpur
- Managed front office operations and document verification.
- Supported recruitment activities and maintained sales records.
- Assisted the accounts team with expense documentation.
- System Operator – LIC, West Bengal
- Performed document scanning, quality checks, indexing, and digital filing.
- Maintained accurate electronic records in compliance with internal standards.