Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Target Position
Timeline
Generic
Manjit Kumar Shrivatav

Manjit Kumar Shrivatav

Gurugram,Haryana

Summary

Targeting assignment in Saas Sales Support with an organization of repute

I Accomplished and results-oriented Pre-Sales Associate Director with over 16 years of experience in driving sales growth through strategic pre-sales solutions and high-impact client engagements. Highly skilled in leading cross-functional teams, managing the sales process, and delivering tailored solutions that meet client requirements. Expertise in presenting complex technical solutions to both technical and non-technical stakeholders, building strong client relationships, and ensuring alignment with business objectives. Adept at handling multiple high-priority deals, leading product demos, and working closely with sales and product teams to close high-value deals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Associate Director • PreSales & Support

SirionLabs Pvt Ltd.
04.2016 - Current
  • Company Overview: Sirion connects all enterprise teams on a single, easy-to-use platform and delivers real-time insights across the contracting lifecycle for improved risk control, operational resilience and accelerated growth.
  • Collaborate with sales teams to understand client needs and design AI and RPA-based solutions.
  • Lead discussions with C-suite and IT stakeholders to present technical proposals.
  • Own and lead the technical response and solution architecture.
  • Oversee or conduct product demos and Proofs of Concept for clients.
  • Lead end-to-end delivery of AI and RPA projects, ensuring timeline, scope, and budget adherence.
  • Act as the primary liaison between internal teams and clients during delivery.
  • Allocate and optimize resources (human and tech) across engagements.
  • Define AI adoption roadmaps including use cases such as predictive analytics, NER, and machine learning integration.
  • Design and implement automation workflows using tools like UiPath, Blue Prism, or Automation Anywhere.
  • Ensure seamless integration of AI/RPA with existing enterprise systems.
  • Set frameworks to ensure regulatory and data compliance in automation implementations.
  • Stay current with AI/ML and RPA trends and evaluate new tools/technologies.
  • Identify opportunities for optimization and automation across internal and client processes.
  • Author white papers, lead webinars, and represent the organization at industry events.
  • Guide solution architects, developers, and analysts to build scalable and reusable automation frameworks.
  • Promote upskilling in AI and automation technologies within the pre-sales and delivery teams.
  • Sirion connects all enterprise teams on a single, easy-to-use platform and delivers real-time insights across the contracting lifecycle for improved risk control, operational resilience and accelerated growth.
  • Led teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.

Team Leader Quality MIS

Iygoi Technical Pvt Ltd.
03.2011 - 03.2016
  • Conducted analysis of the Payment Gateway to optimize performance and enhance customer satisfaction.
  • Analyzed SLA metrics including C-SAT, ACR, ASA, FCR, and MTTR to drive process improvements and meet service level agreements.
  • Managed the CAP tool Project and performed in-depth analysis of the reports generated.
  • Created Quarterly Business Reviews (QBR) and Return on Investment (ROI) assessments for each process and program.
  • Conducted cost analysis for products and compared prices against current market standards to identify cost-saving opportunities.
  • Analyzed chargebacks to identify trends and minimize financial impact.
  • Examined product-wise sales and refund reports to identify opportunities for revenue growth and process improvements.
  • Conducted detailed analysis of sales data by agent to identify top performers and areas for improvement.
  • Managed and tracked sales data on a payment gateway basis to optimize sales strategies.
  • Oversaw the End-to-End Feedback project, involving feedback collection from frontline staff to supervisor level, to improve service quality.
  • Prepared Daily Sales Reports (DSR) to track sales performance and identify trends.
  • Delivered daily operational outflow reports to the upper management team, ensuring transparency and visibility into daily operations.
  • Provided comprehensive evaluation data and generated Date-on-Date Control Charts for Daily Outflow trending to enable data-driven decision-making.
  • Compiled Daily Head Count reports on the ERP system to track organizational capacity and resource allocation.
  • Analyzed product-wise sales, refunds, and chargebacks to identify areas for improvement and revenue growth.
  • Created Fishbone Diagrams to identify root causes of product-related issues and drive process improvements.
  • Developed Histograms to analyze attributions and identify areas for optimization.
  • Created Data Check Sheets for new processes and flow charts to streamline process flows.
  • Generated weekly billing reports for vendors and in-house processes to ensure accurate financial tracking and reporting.
  • Set outflow targets for each program to drive operational efficiency and cost optimization.
  • Developed charts for Upper Control Limits (UCL), Lower Control Limits (LCL), and Mean to track process performance and variability.
  • Actively involved in the Outflow project to optimize operational processes and drive cost efficiencies.

MIS Cum Sales Coordinator

Videocon Pvt Ltd.
02.2010 - 02.2011
  • Coordinated with the regional and area manager to track SKU wise sales, resulting in improved inventory management and optimized stock levels.
  • Tracked SKU wise sales and ISD wise sales to identify top-performing products and regions, facilitating targeted marketing strategies.
  • Monitored primary and secondary sales data to identify trends and drive impactful sales strategies.
  • Analyzed the cost of ISD vassals, resulting in cost-saving initiatives and improved budget allocation.
  • Maintained daily sales and stock reports to ensure accurate inventory levels and prevent stockouts.
  • Tracked ISD and regional target versus achievement nationwide, facilitating performance evaluations and strategic adjustments.
  • Established individual targets for ISDs based on their previous month's achievements, enhancing motivation and performance.
  • Set target benchmarks for regional managers based on area-specific goals and communicated effectively with zonal heads.
  • Generated comprehensive weekly, monthly, and quarterly reviews, providing valuable insights to drive informed decision-making at higher management levels.

MIS Executive

iYogi Technical Services
03.2009 - 01.2010
  • Handling the report for Quality Team.
  • Making the Quality audit sheet.
  • Public the line item wise report.
  • Making the defect % report on Agent level and TL Level.
  • Making the QA score.
  • Generated reports each month covering data.

Education

BCA -

Ignou
Indira Gandhi National Open University
03.2002

Intermediate -

Sds College
Bihar Intermediate Education Council
03.2001

Skills

  • Pre-Sales Strategy & Solution Design
  • Requirement Gathering
  • Project Management
  • Help Desk Support
  • Team Building & Leadership
  • Liaison & Coordination
  • Application Support
  • User Training
  • Release Management
  • Sales target tracking
  • MIS Reporting
  • Automation

Certification

  • Certified in 7 QC tools six sigma
  • Certified in ITIL

Languages

English
Hindi

Personal Information

Date of Birth: 01/05/84

Target Position

Saas Sales Support, CLM, IT, BPO, KPO

Timeline

Associate Director • PreSales & Support

SirionLabs Pvt Ltd.
04.2016 - Current

Team Leader Quality MIS

Iygoi Technical Pvt Ltd.
03.2011 - 03.2016

MIS Cum Sales Coordinator

Videocon Pvt Ltd.
02.2010 - 02.2011

MIS Executive

iYogi Technical Services
03.2009 - 01.2010

BCA -

Ignou

Intermediate -

Sds College

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Manjit Kumar Shrivatav