MANJOT KAUR
Jalandhar
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
HDFC BANK LTD.
Jalandhar
07.2021 - Current
- Greeted customers and identified customer needs to provide appropriate banking services.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Performed teller duties such as cashing checks, accepting deposits and payments
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
Sales Head
Krome Dispense Pvt. Ltd
Jalandhar
02.2021 - 06.2021
- Managing South Indian Customers, Maturing Leads to Opportunities , Handling Sales enquiries on IndiaMart, Business Development Executive
- Analyzed data on customer buying habits, preferences and demands in order to optimize product offerings.
- Directed all aspects of the sales cycle from initial contact through successful closure of deals.
Lecturer
Kanya Maha Vidyalaya, Jalandhar
Jalandhar
07.2019 - 12.2020
- Assisted students for preparation of competitive exams
- Attended conferences and workshops to stay up-to-date on best practices in higher education.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Provided guidance to students on course selection, career planning, and other educational matters.
Education
PGDFS - Banking & Insurance
Kanya Maha Vidyalaya
Jalandhar05-2019
M.Com -
Guru Nanak Dev University, Amritsar
Jalandhar05-2017
B.Com(Prof.) -
Guru Nanak Dev University, Amritsar
Jalandhar05-2015
10+2 (Commerce) -
Punjab School Education Board, Mohali
Jalandhar03-2012
Skills
- Sales Promotions
- Sales professional
- Relationship Building
- Customer Service
Personal Information
- Father's Name: S. BALWINDER SINGH
- Date of Birth: 06/10/94
WORKSHOPS/SEMINARS/FDPs
- Attended various National & International Seminars
- Attended various workshops/ FDPs for career structuring and self development
- Presented papers in various seminars
Paperspresented
- Psychosomatic impact of Brand Expressions on buying behavior of consumer
- Go Green with Green Banking
- Psycho, Social and Economic pressures in front of youth
- Skills in Career Building
- Masala Bonds: A new flavour in financial market
- Foreign Direct Investment in the wake of globalization
Languages
- ENGLISH
- HINDI
- PUNJABI
Hobbies and Interests
- Painting
- Art & Craft
Affiliations
Cleared UGC-NET
Saraswati DeviAward winner for being outstanding student in commerce
Leadership and Initiative Awarded for being Joint Head Girl
Awarded with Principal’s Commendation Card
Secured top positions in several events like- Quiz, Role Modeling,Painting, Choreography, Model Making, Collage Making in inter and intra college competitions
Participated in various Olympiads
Participation in NIIT 9th (National IT Aptitude Test) ,2013 and got position among top 13 % at zonal level and top 10% at state level
Certification
Certification in IRDA- as Insurance Agent
Diploma in Computer Operation from C-Nit with Grade ‘A’
Certificate in Accounting(Tally ERP-9) with 78%
Retail Trainee Associate under National Skill Development Corporation and cleared Level-3
Timeline
Assistant Manager
HDFC BANK LTD.
07.2021 - Current
Sales Head
Krome Dispense Pvt. Ltd
02.2021 - 06.2021
Lecturer
Kanya Maha Vidyalaya, Jalandhar
07.2019 - 12.2020
PGDFS - Banking & Insurance
Kanya Maha Vidyalaya
M.Com -
Guru Nanak Dev University, Amritsar
B.Com(Prof.) -
Guru Nanak Dev University, Amritsar
10+2 (Commerce) -
Punjab School Education Board, Mohali
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