Manju Mani
Deputy Manager - Preventive & Remote Analyst, Customer Projects & Services
Bengaluru,Karnataka
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Deputy Manager - Preventive & Remote Analyst
Schneider Electric India Pvt Ltd.
Bangalore
06.2023 - Current
- Monitoring all the electrical distribution connected assets and IT server equipment’s parameters on DCE/Ecostruxure IT/RMS system.
- Led remote support initiatives, streamlining troubleshooting processes to enhance customer satisfaction and service efficiency.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Senior Engineer- Primary Technical Support
Schneider Electric India Pvt Ltd.
02.2022 - 06.2023
- Worked as Senior Engineer- Primary Technical Support in Schneider Electric India Pvt Ltd. from 28th Feb 2022 to 1st June 2023.
- Determined equipment failure root cause and implemented solutions.
Primary Support Tech Executive (Single Phase)
Schneider Electric India Pvt Ltd.
Bangalore
09.2013 - 04.2017
- Monitoring and logging service tickets for critical commissioned products, with real-time notifications.
- Analyzed customer feedback to refine support strategies, resulting in increased user engagement and product adoption.
- Managed documentation of technical procedures, improving knowledge sharing and compliance with industry standards.
Education
BE - Electricals & Electronics Engineering
Yellamma Dasappa Institute of Technology
Bangalore01.2013
Intermediate - PCMB
Presidency PU College
Hassan01.2007
SSLC - English
Johnson High School
Bangalore01.2005
Skills
Customer relationship management
undefinedDECLARATION
I hereby declare that the statements made above are true, complete, and correct to best of my knowledge and belief. MANJU M
Timeline
Deputy Manager - Preventive & Remote Analyst
Schneider Electric India Pvt Ltd.
06.2023 - Current
Senior Engineer- Primary Technical Support
Schneider Electric India Pvt Ltd.
02.2022 - 06.2023
Primary Support Tech Executive (Single Phase)
Schneider Electric India Pvt Ltd.
09.2013 - 04.2017
Intermediate - PCMB
Presidency PU College
BE - Electricals & Electronics Engineering
Yellamma Dasappa Institute of Technology
SSLC - English
Johnson High School