Summary
Overview
Work History
Education
Skills
DECLARATION
Timeline
Generic
Manju Mani

Manju Mani

Deputy Manager - Preventive & Remote Analyst, Customer Projects & Services
Bengaluru,Karnataka

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

12
12
years of professional experience
5
5
Languages

Work History

Deputy Manager - Preventive & Remote Analyst

Schneider Electric India Pvt Ltd.
Bangalore
06.2023 - Current
  • Monitoring all the electrical distribution connected assets and IT server equipment’s parameters on DCE/Ecostruxure IT/RMS system.
  • Led remote support initiatives, streamlining troubleshooting processes to enhance customer satisfaction and service efficiency.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.

Senior Engineer- Primary Technical Support

Schneider Electric India Pvt Ltd.
02.2022 - 06.2023
  • Worked as Senior Engineer- Primary Technical Support in Schneider Electric India Pvt Ltd. from 28th Feb 2022 to 1st June 2023.
  • Determined equipment failure root cause and implemented solutions.

Primary Support Tech Executive (Single Phase)

Schneider Electric India Pvt Ltd.
Bangalore
09.2013 - 04.2017
  • Monitoring and logging service tickets for critical commissioned products, with real-time notifications.
  • Analyzed customer feedback to refine support strategies, resulting in increased user engagement and product adoption.
  • Managed documentation of technical procedures, improving knowledge sharing and compliance with industry standards.

Education

BE - Electricals & Electronics Engineering

Yellamma Dasappa Institute of Technology
Bangalore
01.2013

Intermediate - PCMB

Presidency PU College
Hassan
01.2007

SSLC - English

Johnson High School
Bangalore
01.2005

Skills

Customer relationship management

Applications: Schneider Salesforce,Salesforce Admin Begineer

EcoStruxure IT

Alarm management

Key account management

Escalation handling

KPI management

Service level compliance

Remote troubleshooting

Electrical distribution monitoring

Troubleshooting processes

Remote support initiatives

Service ticket logging

Root cause analysis

Customer feedback analysis

Technical documentation management

Performance improvement strategies

DECLARATION

I hereby declare that the statements made above are true, complete, and correct to best of my knowledge and belief. MANJU M

Timeline

Deputy Manager - Preventive & Remote Analyst

Schneider Electric India Pvt Ltd.
06.2023 - Current

Senior Engineer- Primary Technical Support

Schneider Electric India Pvt Ltd.
02.2022 - 06.2023

Primary Support Tech Executive (Single Phase)

Schneider Electric India Pvt Ltd.
09.2013 - 04.2017

Intermediate - PCMB

Presidency PU College

BE - Electricals & Electronics Engineering

Yellamma Dasappa Institute of Technology

SSLC - English

Johnson High School
Manju ManiDeputy Manager - Preventive & Remote Analyst, Customer Projects & Services