Manjula Natarajan

Order to Cash (O2C) - Senior Specialist

Milacron – Coimbatore | June 16th, 2024 – Present)

• Managed end-to-end Order to Cash (O2C) process, from customer onboarding and order entry to final cash receipt and reporting.
• Maintained accurate customer and material master data, including credit limits, payment terms, tax configurations, and pricing in ERP (SAP/Global Shop).
• Supported new customer onboarding by validating KYC/AML documentation and coordinating cross-functionally with credit and compliance teams.
• Entered, validated, and monitored sales orders, ensuring compliance with pricing, tax rules, and delivery schedules.
• Handled aftermarket sales (spare parts, services, warranty claims), ensuring timely order processing and issue resolution.
• Collaborated with the credit team to assess risk, assign credit limits, and manage blocked orders due to credit holds.
• Generated accurate customer invoices (manual and automated) and resolved issues related to tax discrepancies, pricing errors, and delivery mismatches.
• Conducted proactive accounts receivable collections, monitored aging reports, and followed up with customers to resolve overdue invoices and disputes.
• Maintained detailed records of customer communication and collection efforts, contributing to reduced Days Sales Outstanding (DSO).
• Performed cash application of incoming payments (ACH, wire, check, credit card) against open invoices using ERP tools.
• Researched and resolved unapplied and unidentified payments by reviewing remittances and coordinating with customers and banks.
• Managed credit card payment processing, including authorization, settlement, chargebacks, and refunds using Stripe, PayPal, and internal portals.
• Ensured PCI compliance and participated in implementing secure payment solutions for online and portal transactions.
• Conducted daily and monthly bank reconciliations, identifying and resolving variances between bank statements and general ledger accounts.
• Supported month-end close activities, including AR sub-ledger reconciliation, unapplied cash reporting, and preparation of GL close journals.
• Created and analyzed AR and cash application reports to support audits, internal controls, and compliance reviews.
• Used tools such as SAP, Global Shop, Oracle, Power BI, Excel (VLOOKUP, Pivot Tables) to streamline and automate O2C processes.

• Cash Applications - Credit card, wire, ACH, and cash payments/remittance from customers are processed and applied on a daily basis in SAP.
• To address customer inquiries, collaboration with stakeholders, accounting, and collections is required.
• Work together with colleagues to make sure there is a sufficient backup to support the complete notified cash application and that all deadlines are fulfilled.
• Every month, reconcile the finances and investigate any discrepancies.
• Examine the main factors influencing Unapplied Cash and GL clearing.
• Work on month-end runbook closure tasks is required.
• Updates to the relevant customer information are required for SAP's string search to enable auto clearing.
• JOB RESPONSIBILITIES:

• Payment reconciliations - of assigned accounts to ensure that payments and credit memos are properly applied.
• Customer communications via phone/email. Approving and authorizing the release of orders according to a credit line and payment history within established guidelines with risk team.
• Resolve invoice issues by working with cash apps applying the payment, disputes, and the customer service team.
• Work on web portals to find payment and invoice status.
• Interacting with the clients to collect dues and solve their queries if any.
• Based on requirement escalating collection problems to Management and/or Sales team for faster resolution.
• Structuring customer accounts by working with the Customer master data team.
• Handling team to make them capable to handle portfolios.
• Participate in process improvements, reports, new projects and support other management directives
• JOB RESPONSIBILITIES:

• In charge of overseeing the group and making wise personnel decisions depending on the inventory.
• Attend to customer priorities and submit accurate reports on time, concentrating on capacity usage while meeting client demands for outsourcing and the necessary quality measures.
• Give the team updates and trends on how to raise the quality and productivity of their work.
• Praising and inspiring team members for their efforts and making sure they collaborate as a unit.
• In charge of sending an email to the manager every day updating them on the status of the task.
• In charge of maintaining and updating all workflow-related consolidated reports.
• Managing additional tools and software as well as attendance.
• JOB RESPONSIBILITIES: