Manjula Sundar

• Providing guidance and leadership to a team of SCM analysts responsible for order management, product allocation & logistics coordination to meet committed delivery timelines for distributors of Timken pan-India.
• Analyze critical metrics and provide data reporting to support informed decision-making by the leadership team.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.

• Directed operations and owned the profit and loss (P&L) responsibilities for multiple branches.

Took maternity break and same got extended due to parental responsibilities.

• Led a team of 4 customer service/order management associates, consistently achieving high customer satisfaction metrics.

• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Orchestrated order management and executed effective inventory allocation and liquidation strategies.

• Conduct due diligence checks and coordinate materials allocation, shipment release, logistics, and customs for efficient order processing and delivery.
• Provide comprehensive support to distributors, resolving issues, training in online order placement, and serving as an internal ISO auditor for quality compliance.

• Generate competitive quotes for avionics parts and process orders promptly upon receipt of purchase orders.
• Correspond with customers in the US and EMEA, mentor new hires, and apply Six Sigma methodologies for process improvement.

• In-bound customer service rep for a Microsoft licensing process.