Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Languages
Timeline
Generic

Manjunath B

Bangalore

Summary

  • Possess 13.5 years of IT experience, specializing in Customer Relationship Management (CRM) systems, including Salesforce CRM, Siebel CRM, and Oracle Cloud.
  • Five years of experience on the Salesforce CRM platform, with proficiency as both an administrator and developer.
  • Extensive hands-on experience in Salesforce platform administration and configuration, including Custom Objects, Standard Objects, Workflows and Flows, and Visualforce pages.
  • Proficient in Apex Classes, SOQL, SOSL, Triggers, and Asynchronous Apex, with strong experience in developing Apex, Triggers, Batch classes, Queueable classes, and Schedule.
  • Skilled in developing Lightning Web Components (LWC).
  • Experienced in code migrations using Salesforce CLI, Visual Studio Code, Ant Migration, Git, Changeset, Salesforce DevOps Center, and Microsoft Azure DevOps.
  • Experienced with the Community Portal (LWR) and the Einstein Next Best Action feature.
  • Well-versed in Sales and Service Cloud, with experience in NPSP (Nonprofit Success Pack) and FinDock managed packaged applications.
  • Implemented Nice In-contact CTI and Group Nexus integration with REST API, and have good knowledge of various integration aspects, such as Named Credentials, Bulk API, and Streaming API.
  • Onsite experience as a Siebel resource for CRC customer in Thailand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Salesforce Consultant

CGI
10.2023 - Current
  • Project Roles & Responsibilities: Forestry England, UK
  • Played a pivotal role in designing and building Experience Sites using the LWR Template to enable Front-End (FE) teams to publish volunteer jobs and shifts for guest and community users to engage with FE activities
  • Developed and maintained Apex Classes, Triggers, and comprehensive Test Classes to implement and support customized business logic
  • Designed and implemented Salesforce Flows to automate complex business processes, meeting specific client requirements with efficiency and precision
  • Successfully delivered the Fundraising Module leveraging the Nonprofit Success Pack (NPSP), empowering the FE business to operate efficiently within a charity model
  • Implemented the Global contact search functionality for the business users in the system
  • Managed administrative configurations, including Validation Rules, Email Alerts, Objects, Permissions, and Security Model, ensuring seamless functionality and adherence to security standards
  • Explored and utilized tools such as Ant Migration Tool and Change Sets for efficient Salesforce deployments and system migrations
  • Forestry England, UK

Senior Salesforce Developer

CONDUENT INDIA PVT LTD
07.2021 - 08.2023
  • Project Roles & Responsibilities : Intercept
  • Worked on Omni channel configuration setup and its functionality for cases & other custom object to route/assign to agents based on skills (client, product, territories) of agents
  • Well Versed with the functionality of the Intercept Project
  • Worked on Application & Application Prescription module implementation alone end to end functionality involving flows, apex and lwc, for the clients re-Imbursement offering's
  • Worked on visual force pages as part of project implementation requirements
  • Intercept

Senior Salesforce Developer

Conduent Private Limited
09.2022 - 11.2022
  • Project Roles & Responsibilities: Pfizer
  • Design and Development of apex classes as per business logic for the EOY(end of year) products to be sunset
  • Strong understanding of the pfizer Functional requirement of the health care domain
  • Build Object triggered flows for the auto case & Task creation on N th day once the patient enrolled for the Assistance program (PAP)
  • Worked on Einstein Next Best Action Plan
  • Pfizer

Senior Salesforce Developer

Conduent Private Ltd
07.2021 - 08.2022
  • Project Roles & Responsibilities: CommercialAvis-Intellihealth
  • Design and Development of apex classes and triggers as per business logic
  • Worked on Omni Channel functionalities
  • Experienced on flows and LWC framework
  • Strong understanding of the Functional requirement for the health care domain & making use flows, Validation Rules, Classes, Pages etc
  • Reviewing, planning and measurement of the Test Class code coverage
  • Involved in deployment process using Visual studio
  • Knowledge on Azure Devops
  • Worked on Community Portal
  • CommercialAvis-Intellihealth

Senior Software Engineer

Oracle India Private Limited
01.2021 - 06.2021
  • Designed lightning components for lightning record pages
  • Implementation of Apex classes and Triggers
  • Implemented Batch classes and scheduled classes
  • Designed and implemented configurations like validation rules, workflow rules, sharing rules and page layouts assignments
  • Deployments using change sets
  • Involved in Data migration
  • Performing the unit testing and code coverage

Senior Software Engineer

Oracle India Private Limited
11.2018 - 06.2021
  • Providing the implementation/support assistance to the customers across different industries for data fox oracle customers/user's with salesforce integration
  • Assists the customer/user's to install and troubleshoot with the DataFox Sync package in the salesforce Sandbox
  • Extensively worked on account, contact, leads layout issue of salesforce with datafox sync
  • Resolved Salesforce sync errors and Signal Alerts on your Salesforce Accounts
  • To unblock the customer's issue – implemented some apex classes, triggers and vf pages
  • Worked on page layouts and user creations, Workflow rules, Process builders and flows
  • Extensively worked on Data modelling of salesforce like User interface, validation etc
  • Experienced on the Salesforce Lightning development

Siebel Resource

Tech Mahindra
01.2016 - 11.2018
  • Project Roles & Responsibilities: Central Retail Corporation, Thailand
  • Involved in the functional and technical discussions
  • Developed Business service implementing the client algorithm to generate New card number using escript
  • Installed marketing components and integrated with Siebel application for campaign management
  • Installed BIP 11g on Solaris environment and integrated with Siebel application
  • Troubleshooting and maintenance of Siebel servers on Solaris environment
  • Developed Siebel BIP reports for bar code generation
  • Involved in preparing the Functional and Technical Design Document
  • Integrating Siebel application with Google Maps
  • Central Retail Corporation, Thailand

Siebel Developer

Wipro Ltd.
02.2011 - 01.2016
  • Project Roles & Responsibilities: Cummins India Pvt Ltd
  • Worked on Critical Enhancements
  • Extensively worked on coding to fix critical issues
  • Resolved bugs during testing and provided production support upon implementation
  • Coordinated with users and onsite team members in order to resolve issues in quoting process
  • Cummins India Pvt Ltd

Siebel Developer

Wipro Ltd.
02.2011 - 01.2016
  • Project Roles & Responsibilities: Daimler India Commercial Vehicles, BHARATBENZ ,Chennai
  • Prepared Functional Design Documents and Technical Design Documents for the given Business Use Cases
  • Customized Siebel objects like links, joins, Bitmaps, Icon maps, calendar applets
  • Worked on development of Siebel BIP reports
  • Prepared Unit Test Cases and provided defect fix support for SIT Phase
  • Prepared Migration Checklist for Deployment in Different Various Environments
  • Daimler India Commercial Vehicles, Chennai

Siebel Developer && Offshore Siebel Admin

Wipro Ltd.
  • Project Roles & Responsibilities: Equity Bank Project
  • Involved in various phases of SDLC
  • Configured and customized various Siebel Objects: Business Objects, Business Components, Views, Applets, Business Services, joins, Links, MVLs
  • Translate business and functional requirements into documented technical specifications
  • Effectively communicating design and development issues to Technical Lead and work toward resolutions in a timely manner
  • Provided status reports and analysis on assigned Requirement development
  • Support in System Integration, Validation and User Acceptance test cycles while troubleshooting and resolving issues found during test cycles
  • Worked extensively on Application/server Administration
  • Equity Bank Project

Education

B. E - Computer science

VTU
Karnataka

Skills

  • Salesforce CRM
  • Oracle Sales Cloud
  • Siebel CRM
  • Siebel CRM (eAutomotive, eDelaer DMS)
  • Apex Development
  • Community cloud expertise
  • Lightning experience
  • Salesforce security management
  • JavaScript Programming
  • Object-Oriented Programming
  • RESTful API Development
  • Service cloud expertise
  • Sales cloud expertise

Certification

  • Salesforce certified Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified JavaScript Developer 1

Accomplishments

  • Received the Honour Award for playing a critical role in the Pfizer Implementation during the EOY sprint (2022).
  • Awarded the Bronze Award for my expertise and contributions towards client deliverables for Forestry England UK(2024).

Websites

Languages

English
First Language

Timeline

Senior Salesforce Consultant

CGI
10.2023 - Current

Senior Salesforce Developer

Conduent Private Limited
09.2022 - 11.2022

Senior Salesforce Developer

CONDUENT INDIA PVT LTD
07.2021 - 08.2023

Senior Salesforce Developer

Conduent Private Ltd
07.2021 - 08.2022

Senior Software Engineer

Oracle India Private Limited
01.2021 - 06.2021

Senior Software Engineer

Oracle India Private Limited
11.2018 - 06.2021

Siebel Resource

Tech Mahindra
01.2016 - 11.2018

Siebel Developer

Wipro Ltd.
02.2011 - 01.2016

Siebel Developer

Wipro Ltd.
02.2011 - 01.2016

Siebel Developer && Offshore Siebel Admin

Wipro Ltd.

B. E - Computer science

VTU

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