I compose music for mental fitness and play badminton for physical fitness
Manjunath BG
Customer Service Associate
Bangalore
Summary
Proficient in problem-solving and working in a fast-paced environment. Dynamic and energetic professional with 8+ years of customer service experience. Seeking a role in technical support domain.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
5
5
Languages
Work History
Business Development Executive
Pentagon Space Private Limited
Bengaluru
05.2022 - 02.2023
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to fulfill the requirements and follow up on the closure
- Supervised and trained the new hires on processes
Customer Service, Payment Processing
HSBC Bank
Bengaluru
08.2016 - 04.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Monitoring and managing customer complaints and providing timely resolution
- Supervised and trained the new hires on products and processes
- Prepare weekly/monthly reports on audit counts and agents availability
Technical Support Advisor
First Source India Private Limited
Bengaluru
06.2014 - 07.2016
- Troubleshooting problems faced by the customer with the set-top box and the app
- Providing timely resolution to achieve customer satisfaction
- Handling escalations and follow up the case to close the complaint
- Guided new recruits and improvising on service methodologies
Education
E-MBA -
10.2022 - Current
Bachelors of Computer Application -
04.2001 -
Pre-University - Computer And Information Sciences
04.2001 -
Skills
Customer satisfaction
Problem solving
Troubleshooting
Communication Skills
Escalation handling
People management
Effective time management
Management skills
Interpersonal skills
Conflict resolution
Interests
Timeline
Dayanand Sagar University - E-MBA,
10.2022 - Current
Business Development Executive - Pentagon Space Private Limited
05.2022 - 02.2023
Customer Service, Payment Processing - HSBC Bank
08.2016 - 04.2022
Technical Support Advisor - First Source India Private Limited
06.2014 - 07.2016
SLV Correspondence College - Bachelors of Computer Application,
04.2001 -
BNM PU College - Pre-University , Computer And Information Sciences
04.2001 -