Sushma Devi S
Bangalore
Summary
Sales professional with 3+ years experience in lead generation and lead qualification. Operation analyst with proven customer service, and communication skills to effectively fill the Sales Associate role and customer service role in your company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Development Executive
Teekay Polymers Pvt Ltd
Bangalore
02.2023 - 01.2024
- Tracking business performance
- Nurturing relationships with clients
- Allocating and managing the company’s resources
- Identified cross-selling opportunities through ongoing customer needs analysis.
Customer Service and Operations Analyst
First Advantage Global Operating Center
Bangalore
09.2021 - 12.2022
- Inbound calls from US customers
- FADV is a background verification company
- I was working for FEDEX
- Support data management, client reporting and problem resolution to ensure optimal business performance of the business
- Worked closely with client support service and operation team to ensure data system are appropriately integrated.
Business Development Executive
Unacademy
Bangalore
03.2021 - 08.2021
- Referrals and sales role
- Increase the customer satisfaction rate by 25% by improving the customer service
- Planned, supervised and coordinated daily activity of 3 junior business analyst
- Directed the creation and implementation of a business continuity plan
- Reviewed constantly the customer Feedback and then suggested ways to improve the process and the customer service levels Which increased the satisfaction rate from 81% to 95%.
Business Development Executive
Mastree Learning
Bangalore
10.2020 - 02.2021
- Quotation, sales order, Production order and purchase order
- Developed and integrated market plans to efficiently position company brand within targeted markets.
Education
MBA - Marketing And HR
Acharya Institute Of Technology
Bengaluru, KA06-2020
BBA -
Acharya Instiute of graduate studies
01.2017
12th grade -
St Thomas English Hr Sec school
01.2013
10th Grade -
Christ Nagar English Hr Sec School
01.2011
Skills
- Lead generation
- Lead qualification
- Customer service
- Communication
- Market plans
- Business analysis
- Business continuity planning
- Customer feedback analysis
- Data management
- Client reporting
- Problem resolution
- Data integration
- Microsoft Excel
- Analytical skills
- Teamwork
- Research and strategy
- Business continuity planning
- Forecasting and planning
- Customer needs analysis
- Operations analysis
- Customer satisfaction
- Salesforce
- Data analysis
- Lead generation
Certification
- Cambridge English Entry Level Certificate in ESOL International (entry 3) - 2019
- One day National Workshop on "Review of literature"..
- Introduction to Microsoft Excel - Coursera
Awards
- Rising star award - In appreciation towards outstanding contribution for First Advantage.
- Spot Award - In appreciation towards outstanding contribution for First Advantage.
Languages
Malayalam
First Language
French
Beginner (A1)
A1
English
Advanced (C1)
C1
Hindi
Beginner
A1
Tamil
Beginner
A1
Timeline
Business Development Executive
Teekay Polymers Pvt Ltd
02.2023 - 01.2024
Customer Service and Operations Analyst
First Advantage Global Operating Center
09.2021 - 12.2022
Business Development Executive
Unacademy
03.2021 - 08.2021
Business Development Executive
Mastree Learning
10.2020 - 02.2021
MBA - Marketing And HR
Acharya Institute Of Technology
BBA -
Acharya Instiute of graduate studies
12th grade -
St Thomas English Hr Sec school
10th Grade -
Christ Nagar English Hr Sec School
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