Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Languages
Personal Information
Disclaimer
Computer Knowledge
Generic

Manjunath G

Assistant Manager Process Excellence and store Opration
Bangalore

Summary

To be associated with a reputed organization where my skills, knowledge, and ability can be challenged for the development of the organization and to myself. I can contribute befittingly to the organization goal with my perseverance, optimism, practical approach and achievement oriented.

11 years of experience out of which 5+ years of Retail sales and 6 years Compliance Head Executive Process Excellence of My Jio Stores of Karnataka

Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.

Overview

15
15
years of professional experience
6014
6014
years of post-secondary education
1
1
Certificate
4
4
Languages

Work History

Compliance Head & Executive Process Excellence

Reliance Retail LTD
Bangalore
11.2017 - Current
  • Handling 70 My Jio stores as compliance and commercial activities.
  • Drive implementation of store compliance & SOP`s.
  • Daily monitoring the Out bound and Inbound marital movement.
  • Daily monitoring Storage and Order picking, shipping stock.
  • Weekly Review of DSIRs with SLP team, Operation team and HR.
  • Managing the day to day operations of the business. Focusing to achieving target.
  • Doing for vendor mapping and creating vendor Code.
  • On time insurance will be raised and follow up with concern team for settlement.
  • Daily checking the day to operations and Customer relationships.
  • Daily checking inventory level in store and SIT pendency's.
  • Daily checking E-Commerce order status and closer.
  • Daily monitoring Customer Escalation and service related issue resolved.
  • Daily monitor on time delivers to customer with ATP checking.
  • Insulation with in a TAT.
  • Maintain FIFO method and aging inventory liquidation with stores.
  • Performance Appreciations: A+ rating for the financial year 2020-21, 2021-22 & 2022-23.
  • Tools Used: SAP, CRM, SAP CARAB, Retail analytics & Tableau, MIS, Power point Presentations, Microsoft Excel.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Implemented cost-saving measures through reevaluation of supply chain management practices.
  • Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Manager

Reliance Jio infocomm Ltd
Bangalore
06.2014 - 11.2017
  • Responsible for overseeing the Entire Store Operations.
  • Maintaining Daily Mirror.
  • Managed merchandise levels and store appearance Visual Display Arrangement.
  • Created and maintained team relationships.
  • Directed all activities required to achieve store sales, targets, goals.
  • Proper process of inward & outward of stock.
  • Ensure efficient handling of customers and maintaining high service standards.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Store Manager

Universal mobiles pvt Ltd
Bangalore
02.2013 - 05.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

CRO & TL

Airtel Ltd
Bangalore
11.2010 - 01.2013
  • Directly handling the MNP customers.
  • Motivate the customers for up selling & Cross selling offers.
  • Maintain 90% corrective retention.
  • Daily sales report maintenance.
  • Monthly auditing.
  • Store maintenance.
  • Attending Customer Service Levels (CSL).
  • Reach activation tracking & RC targets.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.

Education

Class 10th -

SNK High School
Sathanur Karnataka
06.2001

Class 12th -

Shree Shidagnga College
Magadi Karnataka
04.2004

Bachelor of Commerce - B Com

Karnataka State Open University
Mysore
2007

Skills

Customer relations

Accomplishments

  • Handling 70 My Jio stores as compliance and commercial activities.
  • Drive implementation of store compliance & SOP's.
  • Daily monitoring the Out bound and Inbound material movement.
  • Daily monitoring Storage and Order picking, shipping stock.
  • Weekly Review of DSIRs with SLP team, Operation team and HR.
  • Managing the day to day operations of the business. Focusing to achieving target.
  • Doing for vendor mapping and creating vendor Code.
  • On time insurance will be raised and follow up with concern team for settlement.
  • Daily checking the day to operations and Customer relationships.
  • Daily checking inventory level in store and SIT pendency's.
  • Daily checking E-Commerce order status and closer.
  • Daily monitoring Customer Escalation and service related issue resolved.
  • Daily monitor on time delivers to customer with ATP checking. Insulation within a TAT.
  • Maintain FIFO method and aging inventory liquidation with stores.
  • Performance Appreciations: A+ rating for the financial year 2020-21, 2021-22 & 2022-23.
  • Responsible for overseeing the Entire Store Operations.
  • Maintaining Daily Mirror.
  • Managed merchandise levels and store appearance Visual Display Arrangement.
  • Created and maintained team relationships.
  • Directed all activities required to achieve store sales, targets, goals.
  • Proper process of inward & outward of stock.
  • Ensure efficient handling of customers and maintaining high service standards.
  • Directly handling the MNP customers.
  • Motivate the customers for up selling & Cross selling offers.
  • Maintain 90% corrective retention.
  • Daily sales report maintenance.
  • Monthly auditing.
  • Store maintenance.
  • Attending Customer Service Levels (CSL).
  • Reach activation tracking & RC targets.

Certification

MY JIO Store best compliance support for store operations in Karnataka

Timeline

MY JIO Store best compliance support for store operations in Karnataka

08-2024

Compliance Head & Executive Process Excellence

Reliance Retail LTD
11.2017 - Current

Store Manager

Reliance Jio infocomm Ltd
06.2014 - 11.2017

Store Manager

Universal mobiles pvt Ltd
02.2013 - 05.2014

CRO & TL

Airtel Ltd
11.2010 - 01.2013

Class 10th -

SNK High School

Class 12th -

Shree Shidagnga College

Bachelor of Commerce - B Com

Karnataka State Open University

Languages

English
Advanced (C1)
Tamil
Intermediate (B1)
Hindi
Advanced (C1)
kannada
Bilingual or Proficient (C2)

Personal Information

  • Date of Birth: 11/19/86
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare above information is correct to the best of my knowledge and belief.

Computer Knowledge

Windows 98, Windows 2007, MS - Office 97, MS - Office 2000, SAP SD, EWM, WM in SAP, Testing tools (Manual and automation)
Manjunath GAssistant Manager Process Excellence and store Opration