Summary
Overview
Work History
Education
Skills
Websites
Timeline
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MANJUNATH M

Hyderabad

Summary

Proven leader in sales and operations with a track record of boosting AnyDesk sales by 150% at Tech Profuse. Excelled in customer engagement and strategic problem resolution, leading teams to exceed targets through innovative process improvements. Recognized for exceptional team leadership and analytical decision-making skills, significantly enhancing operational efficiency and stakeholder relations.

Overview

7
7
years of professional experience

Work History

TEAM LEAD SALES AND OPERATIONS

Tech Profuse
Hyderabad
11.2023 - Current
  • Recruited, interviewed, trained, coached, evaluated performance, and provided feedback for direct reports.
  • Offered quick and professional solutions to resolve customer complaints.
  • Facilitated training sessions for new employees on operational processes and procedures.
  • Responded promptly to inquiries from potential customers about product features, or pricing plans.
  • Achieved the monthly sales target for the AnyDesk software.
  • Improved AnyDesk sales by 150% in November and December 2023.
  • Supervised updates on renewals and outstanding matters for consistent tracking.
  • Visiting customers for a software demo.

OPERATIONS TEAM LEAD

BrightChamps Tech pvt ltd
Bengaluru
06.2020 - 10.2023
  • Successfully led a team of 28 members, who are responsible for ensuring the efficient delivery of technical support and services to the customers
  • Improved the demo completion processes for Indonesia from 65% to 85%
  • Made the highest target achievement, i.e., 100%, in the pre-sales department for Indonesia
  • Coordinated resources across multiple departments in order to meet project deadlines
  • Developed and maintained key performance indicators (KPIs) to monitor and measure the team's performance and productivity
  • Contributed in developing the operations portals by giving inputs and continuous feedbacks
  • Evaluate the performance of team members and provide feedback
  • Analyzed data from daily reports to identify trends in production performance metrics
  • Identified the gaps and provided training to the employees to improve performance
  • Collaborated with cross-functional teams to develop and implement business strategies that aligned with the company's goals and objectives
  • Noticed and got appreciation from the CEO for executing the continuous, smooth operations process for over 2 years
  • Created and maintained a positive work environment that promoted teamwork and open communication

BUSINESS DEVELOPMENT AND OPERATIONS EXECUTIVE

Unicsol India pvt ltd
Hyderabad
04.2019 - 04.2020
  • Visit the field and get to know the customer needs
  • Bring-in the customers to utilize the application
  • Negotiated contracts with clients for new business development initiatives
  • Initiated contact with prospects via email campaigns or cold calls to generate leads
  • Negotiated contracts with clients on behalf of the company

SALES AND OPERATIONS EXECUTIVE

My Smart Price Web Technologies
Hyderabad
06.2018 - 03.2019
  • Generating leads through telesales.
  • Resolve the customer queries about the product's hot deals.
  • Provided detailed information about products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer issues in a timely manner.
  • Assisted customers with product offers and benefits.

Education

MBA - Finance and Marketing

RYMEC
Bellary, Karnataka
07.2016

BBM - Finance

SGT College
Bellary, Karnataka
08.2014

Skills

  • Customer Engagement
  • Team Leadership
  • Process Improvement
  • Project Execution
  • Training and Development
  • Strategic Problem Resolution
  • Analytical Decision Making
  • Resource Management
  • KPI Analysis
  • Schedule Management
  • Strategic Resource Allocation
  • Stakeholder relations

Timeline

TEAM LEAD SALES AND OPERATIONS

Tech Profuse
11.2023 - Current

OPERATIONS TEAM LEAD

BrightChamps Tech pvt ltd
06.2020 - 10.2023

BUSINESS DEVELOPMENT AND OPERATIONS EXECUTIVE

Unicsol India pvt ltd
04.2019 - 04.2020

SALES AND OPERATIONS EXECUTIVE

My Smart Price Web Technologies
06.2018 - 03.2019

MBA - Finance and Marketing

RYMEC

BBM - Finance

SGT College

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MANJUNATH M